general cashier
The Reef Island Management – Lulu Tourism Company
Total years of experience :9 years, 4 Months
Cash Handling and Management:
1. Main contact to receive and verify cash, cheques, CC payments from customers and other departments.
2. Maintain accurate cash floats and ensure sufficient change denominations are available.
3. Secure cash in a safe and organized manner, adhering to company policies and security protocols.
4. Maintaining accurate records of all financial transactions.
5. Preparing whole apartments, buildings electricity, water & telecommunication bills payment in the island.
Account Reconciliation:
1. Reconcile cash transactions with sales records, monitor discrepancies, and ensure accuracy in financial reporting.
2. Bank all the incomes (cash & cheques) on a daily basis.
3. Prepare and maintain cash reports, summarizing daily, weekly, monthly activities & highlighting variances or trends for management review.
4. Coordinate with the accounting team to ensure accurate recording, classification, and reporting of financial data.
5. Match purchase orders, delivery notes and invoices to facilitate timely payment processing.
6. Reconcile vendor statements.
7. Receiving invoices from suppliers.
Financial Transactions, Record Maintenance & Reporting:
1. Process daily sales transactions, reconcile payments with invoices, and ensure accurate recording of revenues.
2. Prepare and issue receipts, refunds, and change to customers, ensuring compliance with accounting standards and regulations.
3. Monitor and report discrepancies or irregularities in financial transactions, investigating and resolving issues promptly.
4. Maintain organized and accurate records of all financial transactions, receipts, and documentation.
5. Handling month-end & year-end closing activities, vendors reconciling & ensuring timely and accurate financial reporting.
Customer Service and Communication:
1. Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive experience during financial transactions.
2. Collaborate with other departments, such as sales, customer service, and operations, to facilitate seamless communication and service delivery.
3. Maintain confidentiality and discretion in handling sensitive financial information and customer data.
• Process guest arrivals and departures including all necessary payments and records on cash collection.
• Responding to guest complaints or support requests and conduct analysis on request rates to determine customer satisfaction.
• Perform a daily cashiering audit and balance shift cashiering transactions.
• Effectively coordinating with all the departments including the management, accounts, housekeeping, and catering.
• Keep familiar with current codes for market segments and sources, current rates, packages and promotions.
• Maintained account records.
• Verified accuracy of financial data.
• Maintaining & balancing daily accounts and cash position of daily transactions.
• Provided customers with outstanding service and assisted them in solving their queries and doubts.
• Adhered to security procedures & policies of the company.
• Trained new cashiers on procedures, customer service and sales techniques.
• Completed purchases using Point of Sale systems.
• Received customer payments and processed customer returns.
• Responded to customer concerns with friendly and knowledgeable service.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Actively pursued personal learning and development opportunities.
• Process guest arrivals and departures including all necessary payments and records on cash collection.
• Responding to guest complaints or support requests and conduct analysis on request rates to determine customer satisfaction.
• Input, Organize and maintain data on customers.
• Perform a daily cashiering audit and balance shift cashiering transactions.
• Efectively coordinating with all the departments including the management, accounts, housekeeping, and catering.
• Follow security and safety standards at all times.
• Keep familiar with current codes for market segments and sources, current rates, packages and promotions.
• Responsible for following key control procedures according to set standards.
• Maintained account records.
• Verified accuracy of financial data.
• Adhere to and promote Hotel mission statement, objectives and service standards
• Greeted over 200 daily visitors and customers upon arrival.
• Executed a positive demeanor to each & every visitor who approached the front desk.
• Acquired a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows.
• Informed guests of hotel security features and ofered details regarding safety processes and procedures.
• Reported maintenance problems to the appropriate personnel.
• Made accommodations and travel arrangements for visitors.