Authorized Consultant
Nexus Insurance Brokers
Total years of experience :23 years, 4 Months
• Design and implement effective marketing strategies to sell new insurance contracts or adjust
existing ones.
• Contact potential clients and create rapport by networking, cold calling, using referrals etc.
• Appraise the wishes and demands of business customers and sell the suitable protection plans.
• Collect information from clients on their risk profiles in order to offer them the proper solution.
• Manage client’s records and accounts & maintain records of all communications.
• Retain continuous awareness of transactions, sales and terms and keep relative records.
• Frequently replenish job-specific knowledge and apply it on the field.
• Fulfill all company policy obligations.
• Develop & consolidate excellent working relationship with new & existing Insurers.
• Implement the workflow and suggest changes if needed.
• Ensure accurate information of policy documents & process orders, forms, and applications.
• Build and maintain relationships with the client with a good understanding of business and culture.
• Achieve best client service in an efficient and friendly manner ensuring meeting client deadlines.
Branch head with responsibilities of Branch management, Corporate & SME Sales, Customer Service & Relationship, Compliance & AML regulations monitoring through a team of 12 staff with an objective to achieve the Budgeted revenue targets for Foreign Exchange Sales and responsible to grow the branch client base across all segments.
Achievements
• Consistent increase in achieving Branch revenue budgets from AED 1.8 million to 3.16 million AED
• Solicited over 200 SME clients for Forex - Transaction (Inward & Outward) & Fx hedging.
• Increase in No of Retail revenue customers from 5, 000 in 2015 to 10, 000 in 2018.
• Increase in revenue from over 400 active Corporate and SME clients
• Increase in revenue from over 800 active WPS clients
• Increase in revenue from Foreign Currency Sales and Ancillary Products
• Ensured satisfactory Audit and AML Compliance requirements on Client On-boarding, KYC & KYCC, Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) of Clients.
• Core team member for the Dubai Quality Award initiative for Processes & Customer Results
• Commended for quality customer service.
• Trained Internal Auditor - Process & Quality Management Standard
• Successfully set-up Dubai Mall Branch and Arab Mall Branch
Responsibility
• Deliver budgeted results - Business, Growth and People
• Lead, develop, and motivate team members and inspire individuals to achieve outstanding performance thru a culture of continuous improvement.
• Ensure team performance against quality and service delivery KPI’s.
• Ensure team governance including risk identification, assessment and mitigation, audit, customer outcomes, complaints, and quality frameworks.
• Drive Sales activities and Marketing programs for customer acquisitions through data interpretation and segment focus.
• Manage process, procedures and people whilst remaining compliant with all Correspondent, AML guidelines & Regulatory controls and frameworks.
• Perform risk based financial, compliance and operational audits set out in the annual audit plan & ensure sufficient supporting documentation and proper reference of Work papers.
• Meet with process owners and ensure accuracy of observations.
• Draft Internal Audit Reports & Follow up on implementation of audit recommendations.
• Analyze & Interpret Management Information to drive process improvements and best practices
• Promote positive customer experience of HNI, Corporate & SME Clients and manage strategic partnerships to ensure business development and sales generation
• Conduct Client On-boarding review, KYC & KYCC ongoing review, Client Risk Assessment, Transaction monitoring and reporting.
• Review and implement Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) of Clients.
• Coach and train on Compliance and AML regulations, New products, Processes implementation, and Quality initiatives in the Organization
• Manage the Welcome Kit, Chequebook, & Statement of Accounts Department.
• Implement New Products in liaison with Business Teams.
• Identify gaps in current processes and redefine the current process.
• Support launch of New Branches, Products, and Redesigning of processes.
• Liaison with Regulatory Offices, Central Office - Business Departments and Branches.
• Develop new Business partners; enter into Service Level Agreements (SLA) and Inventory Management.
• Played a key role in achieving business targets of the Branch in opening Resident & Non-Resident Deposit accounts of Corporate & Retail Customers.
• Accept requests for processing of Documentary Credits and Bank Guarantees, Inward and Outward remittances & CBD Tax Collections.
• Scrutinize Loan Application forms, Ensure requisite documentation, & Appraise customer profile for Retail Assets- Personal, Car, & Home loans.
• Client Meetings, Presentations, and Product demonstrations.
• Authorize Banking transactions viz. Cash, Clearing, transfer of funds and Issuance of DD's & Pay-orders.
• Open & Authorize - Savings, Current and Fixed Deposits Accounts.
• Prepare Loan and Overdraft Proposals
• Documentation & Disbursement of approved Credit facilities.
• Review of the Loan and Overdraft accounts, Timely receipt of Installments thru execution of Standing Instructions & Depositing post-dated cheques.
Certified Public Accountant ( CPA ) from AICPA
Master of Finance and Commerce.
Specialization in Finance and Auditing.