Roshna Melvin, Center Manager

Roshna Melvin

Center Manager

CADCENTER, Autodesk Authorized Training & Certification Centre

Location
India - Kerala
Education
Diploma, B Tech in Electronics & Biomedical Engineering course completed
Experience
10 years, 5 Months

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Work Experience

Total years of experience :10 years, 5 Months

Center Manager at CADCENTER, Autodesk Authorized Training & Certification Centre
  • India - Kerala
  • December 2009 to August 2016

Total Working Experience : 7 years and 11 months

Reason for quitting job: Husband is working at dubai so that interested to work there.
About the organization: CADCENTER is an Autodesk authorized Training and certification centre. Software training centre for mechanical, civil, electrical and electronics branches of engineering, mainly for drafting, designing and visualisation . This training centre provides quality trainings, autodesk certifcations, aotg, approved qualified instructors, labs and facilities.
website: www.cadcenter.org

Duties:
Managing and administration
Maintains office efficiency
Layouts and equipment procurement
Designs and implements office policies
Leading Marketing and staff Scheduling classes and other programs
Escalation and resolving Students and staff related issues Innovating new marketing trends
Preparing, Leading and conducting Demos, seminars and workshops
Innovating & discussing new training methods
Meeting with Principal, HOD's and Professors
Keeps director board informed
HR functions
Reporting skills

Software used: MS Office, AutoCAD 2D, Adobe Photoshop

Course / academic counsellor at CADCENTER, Autodesk Authorized Training & Certification Centre
  • India
  • January 2007 to November 2009

Duties:
Counselling enquiries (direct/ through telephone /e mail)
Conveying information regarding their field of interest, educational backgrounds /work experience
Convincing enquiries
Assisting center manager for scheduling batches and assigning teachers.
Preparing and presenting Demonstrations
Preparing admission reports
Innovating new marketing trends and discussing with center manager, submitting to director board.
Collecting feedbacks from enquiries, students and other staffs
Software used : MS Office, AutoCAD 2D, Adobe Photoshop

Customer Care Executive at relaince web world, Reliance Communication
  • India
  • April 2006 to December 2006

Duties:
Logging complaints of customers' issues using Company software or giving instructions.
Interacting and convincing customers
Conveying customers' feedback and suggestions to the management
Maintaining a healthy relationship with existing customers while opening up fresh customers.
Supporting sales team in attaining sales targets.  

Software used: MS Office, Company software

Education

Diploma, B Tech in Electronics & Biomedical Engineering course completed
  • at Govt. Model Engineering College
  • March 2006
High school or equivalent, Plus two (Higher Secondary)
  • at St.clare's GHS
  • March 2001

Specialties & Skills

Customer Service
Reporting Skills
Team Leadership
Counseling
Academic Administration
supply management, administration, managing processes
Team building, problem Solving, hard working and patience
Delegation, Good communication skills, customer care, counselling
Developing standards, promoting process improvement, supervision, reporting skills
MS office, AutoCAD 2008 -2010 (drafting), adobe photoshop

Languages

English
Expert
Malayalam
Expert
Hindi
Intermediate

Memberships

Autodesk university
  • member
  • May 2012

Training and Certifications

Counseling / Products sale techniques (Training)
Training Institute:
Company itself ( CADENTER, Autodesk Authorized Training & Certification Centre)
Date Attended:
January 2007
Duration:
100 hours
CREST Training (Training)
Training Institute:
Company itself ( Reliance Communication)
Date Attended:
April 2006
Duration:
50 hours

Hobbies

  • Singing, dancing, Reading, Painting, Crocheting ( Crafting ), Interior design
    Attended many competitions, got so many prizes in singing & dancing. when I was working with cadcenter, I had studied interesting softwares for interior design and practised.