ROSLAN BIN عثمان

Multi-tasking duties in the office work and fieldwork for Public Work Authority/Ashghal (PWA) to manage Partnership Framework Contractor (PFC) for Operation and Maintenance Works for Surface Ground Water (SGW) and Treated Water Network (TWN) / Treated Sewage Effluent (TSE).

- Attached to Takamul Programme 2020-2025, as a Civil Maintenance Engineer / Surface Ground Water (SGW) for Qatar North region, managed Preventive Maintenance (PM) and Corrective Maintenance (CM) works. Duty involved daily communication via emails, tele conversation, physical/online meetings and reviewed Enterprise Asset Management System (EAMS) which is a registration platform of all O&M activities are planned and executed by creating Work Orders and Service Requests.
- Managed with the Contractors for in-house Work Order of major corrective maintenance works and upgrading SGW networks. This process involved reviewing monthly invoice, provide comments and non -objection as a Project Owner prior to obtain an approval by Ministry of Interior for Road Opening Permit and Traffic Diversion Plan approval.
- Coordinated and scheduled dates with PFC for joint final inspection invited by Project Team for handing over and taking over process of all new public projects.
- Verified QAQC matters submitted by the Supervision Consultant for their approved Handover asset deliverables (material submission, CCTV report, as built drawings, etc.) and responded to Project Team.
- Coordinated and scheduled dates with PWA Inspectors for his duty (site inspection, site visit, EAMS review, snag report) on daily basis.
- Joined site visit to verify any dispute, interfacing issue and new connection with stakeholder’s or private owner’s Consultant and Contractors and provided official response or approval.
- Joined a weekly online-meeting with PFC for progress and updates for O&M activities.
- Joined handover kick-off online-meeting arranged by Project Team.
- Joined yearly audit for Internal Business Process.
- Attended online in-house training course.

- Attached to TWN Section 2018-2020, as SR TSE Engineer, reviewed current TSE Section business process to find for loopholes in order to correct and improve business workflow between Section and Contactors or other sections. Suggested and produced TSE new guidelines to standardize engineer’s business process with Contractors.
- Supplementary coordination with Quality Team for TSE quality violation and coordinated with area engineers.
- Produced monthly report to TWN’s Head of Section for TSE business.
- Regularly communicated with area engineers for O&M activities and asset management for an approved OPEX plan and progress.
- Conducted Section monthly meeting for management issues and Bi-weekly meeting with area engineers for technical issue.
- Coordinated with engineers for their yearly KPIs submission in accordance to Ashghal’s SMART Objective.
- Coordinated with engineers to finalise their Job Description and submitted to Human Resources Manager.
- Coordinated with engineers to schedule their training courses and submitted to HR Manager.
- As a focal point to TWN Section attended weekly committee meeting for trial run and improvement for Qatar Permit Road Opening (QPro) system.
- As a focal point to TWN Section attended scheduled TSE Risk Register meeting, collated and updated with Asset Risk Management (ARM) team to register the assets risk and collaborated with Asset Management Team for their project planning.
- Communicated with Instrumentation Team for any SCADA related issue.
- As a focal point to TWN Section for Ashghal Business Process (Blueworks), updated with QAQC Section to confirm the current business process in line with Blueworks and corrected where necessary.
- Prepared the Section’s monthly report and submitted to Business Section.
- Performed other duties as directed by the Management.

Wilayah Timur,
Kuala Terengganu
The custodian of Water Services Industry Act 2006 (655 Act) as a regulatory body that regulates the water and
sewerage industries in Malaysia in which regular roles and responsibilities includes of:
- As a Head Unit of Regional Water Sector, to manage and execute in team the audit session to the State
Water Operators for ensuring their compliances with WSIA Law & Regulations and Self-Key
Performance Index (KPI) are achieved and by realistic manner in which the scope mainly focused on
Non-Revenue Water (NRW), Customer Services relations, certification practice as an appointed
Certifying Agencies for SPAN, compliances of Water Treatment Plant Operation & Maintenance to
Customers, and enforcing the law to other stakeholders i.e. for possession of SPAN permits (mainly
Permit C and Permit D) by their Contractors, Class License by Private Water Operators and ensure
implementation of new Water Rules 2014 by all water industry players.
- To keep communicating with Water Tariff Section for conformance of water tariff in the Water Billing
System from Water Operators for determination of revenue and non-revenue water.
- To enforce the law under Water Services Industry Act (655 Act) to all water and sewerage stakeholders
in public and private sector which are defined through audits, inspections, meetings and enforcements
done by scheduled and/or on regular basis duty.
- By scheduled duty as a Costumer Relation Officer (CRO), to manage Consumer complaints by
communicating and meet the Complainant, if necessary, and with the present of Water Operators for
them to resolve in timely manner and close the case within Level of Service (LoS) of Customer Charter
and SPAN’s KPI and to keep any service disruption to Consumers in minimal and manageable state,
- As a Costumer Relation Officer (CRO), also to check and follow up with Complainant and Operators for
any unclosed Complaints via e-Aduan on regular basis,
- As an Investigation Officer (IO) by Director’s appointment, to investigate the cases that violated the
WSIA Law and to complete the Investigation Paper (IP) prior to final escalation to Deputy Public
Prosecution, Ministry of KeTHA for next legal advice and/or proceeding,
- As a Case Officer (CO) by scheduled duty, to evaluate and recommend to committee members in the
scheduled Appeal Committee/ JAKPEN sittings for the appeal case(s) of new development in both water
and sewerage in Kelantan and Terengganu,
- To approve online e-Permit for new/renewal application of Permit A1 and A2 SPAN applied by local
water plumbers on regular basis,
- To review, verify amounts, comments, if any, and prepare documentations prior for accepting the
individual and developer’s money contribution of SPAN KWSMP submittals for Kelantan and
Terengganu on regular basis,
- To meet the Consumers and Public during regular field visit or scheduled inspection and also
implementing public survey and feedback for evaluation of consumers and public satisfaction on
Operators’ services.
- To give a briefing session to students (plumbers) training course that invited by ABM Training Centre,
one on one session with consumers, construction industry players and other stakeholders / agencies
regarding roles and function of organization and for any Q&A,
- To join public awareness booth campaigns and expo such as water sustainability and environmental
protection invited and organized by Eastern Regional Operators and other entities.
- As a Checker, to have a spot check for SPAN’s Petty Cash as requested by Finance Department, SPAN
Head Office as necessary,
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- To prepare East Region Water Sector SPAN-KPI and evaluate from time to time the achievement prior
to final report of KPI versus achievement by year end. And, provide achievement report to the Director
or his representative for SPAN Retreat by annually.
- To evaluate and provide KPI rating for water Sector internal team for his Annual Performance Review
Report (LPPT).
- To provide feedback, comments and suggestion to the Team on regular basis and the Management if
necessary.
- To ensure and remind the team on regular basis the Health & Safety, Risk preparedness and precaution
before any outdoor activities.
- To delegate, review and comments the drafts and follow up with the team all the required
correspondences i.e. letters, internal memorandum to be finalized and issued officially as per agreed
Level of Service (Los) and all reports are documented for all activities as mentioned above.
- To prepare SPAN Monthly Report for water sector in Terengganu and Kelantan on monthly basis.
- To self-practice ‘Go Green’ policy with paperless practice regularly.
- To attend internal or external Seminars, Training and Courses as directed by the Regional Director or
SPAN Head Office from time-to-time.

East Coast Expressway Project (LPT) Phase 2 - Package 8,
Paka Site Office,
Terengganu
NEW EAST COAST EXPRESSWAY, PHASE 2, PACKAGE 8 CH85, 000 TO CH91, 800, PAKA, TERENGGANU
As a full-time site supervisory personnel with responsibilities includes :
- To ensure the Contractor to comply with the QA/QC requirement as per the Contract
- To prepare the Monthly Quality Report and to report to the Client (JKR) during Client meeting.
- To verify on behalf of Client for the submission of material approval including lab and factory testing of
proposed material,
- To verify and approving the laboratory test records,
- To check and verify the suitability of minutes of meeting prior to the scheduled meeting,
- Fieldwork such as soil material sampling, concrete trial mix, etc.
- To keep tracking the filling system for the project to ensure it is retrievable and in order to the work
progress,
- To issue of correspondences to the Contractor related to the QA/QC matters,
- To issue reminder memo for the outstanding issues to the Contractor,
- To liase with the Head Office regarding discrepancy of construction detailing, if any, prior to advise the
Contractor in advance,
- To liase and discuss with all parties especially the Contractor from time to time to ensure the work is
in progress,
- To keep tracking the Contractor daily schedule on QA/QC matters and sub-ordinates’ site diary,
- Periodical acknowledging the QA/QC status to the immediate superior,
- To attend discussion internally between other AREs and Sub-Ordinates,
- To do other work as instructed by immediate Superior

International (M) Bhd
Infrastructure Section (Section 1)
Serendah Site Office
Hulu Selangor
ELECTRIFIED DOUBLE TRACK RAILWAY BETWEEN RAWANG AND IPOH
Assist the Section Construction Manager in planning, managing, monitoring and coordinating with KTMB,
Contractors and Consultants and ensuring the works are executed in accordance with project requirements and
meet the client expectations. And, advising the Assistant Engineers and Clerks-of-Works on their daily activities
includes :
- To review the method statements, reports, etc. submitted by the Contractor for conformance with the
SON, Standards (BS, etc.) and the technical specifications prior to implementation.
- To liaise with Contractors and Consultants on daily construction activities and issues.
- To responsible for compilation of various test reports (site and lab) and provide response as necessary.
- To monitor progress of works and review progress with respect to related works, and advice on issues
concerned.
- To undertake other duties as directed by Superior.

Park & Landscape Department
Putrajaya Diplomatic Enclave
Kompleks PKNS Bangi
1) PROPOSED CONSTRUCTION AND COMPLETION OF HARDSCAPE AND SOFTSCAPE WORK IN TOWN SQUARE, PARK
P4 AND PARK P5, PUTRAJAYA DIPLOMATIC PRECINCT, PRECICNT 15, PUTRAJAYA
2) PROPOSED CONSTRUCTION AND COMPLETION OF HARDSCAPE AND SOFTSCAPE WORK IN OVAL PARK, PARK P1,
PARK P2 AND PARK P3, PUTRAJAYA DILPOMATIC PRECINCT, PRECICNT 15, PUTRAJAYA
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Assisting the management of the project (PMC team) and site matters related to Civil and Structural works.
Assisting the Project Manager duties and responsibilities including :-
- To review C&S Consultant’s detail drawing for revisions, if any;
- To review all Contractor’s submissions (such as PQP, Method Statements, ITP, Shop Drawings, as built
drawing, etc.) and compiling all Consultant’s comments, whom are actually responsible for the final
say of the status of submission to the Contractor.
- To check the drawings to-be-submitted to assure suitability of drawing for submission.
- To follow up with the stage of Consultant’s submission.
- To check preparation of minutes of site meeting by the Contractors to confirm suitability of minutes.
- To go through Contractor’s weekly report and commenting the report during the site meeting;
- To coordinate between Consultants and Client on matters relating to design changes that arises
through site situation or comments from Authority submission.
- To ensure that all the Consultants’ drawings are to be finalised by the date of site possession the latest.
- To prepare EI/VO (PRI/VO) papers on changes in design from tender or construction drawing for
Client/authority presentation.
- To assist department members, colleagues and co-workers in overall project scheduling, planning and
preparing progress report presentation to the Client/authority (monthly or when if it is required)
- To liaise with the Consultant and Contractor and site visit/inspection on site to ensure continuity of
site work to avoid delay;
- To coordinate with Contractors and other project teams from all the development packages
coordination meeting to discuss interfacing of logistic and construction issues.
- To arrange with the Client/Authority for the site visit and/or the mock up / lighting inspection for their
approval prior to the Contractor completing the works;
- To perform other related duties as directed by the Management.

(PHASE 1 - PACKAGE WW1