Rossana Lura

• 7+ years of in-depth professional experience in the field of Sales and Customer Service using SAP • Attend and coordinate to customers/clients/suppliers requests, complaints and inventory management. • Coordinate the daily activity to the warehouse personnel on both incoming and outgoing material delivery • Preparing sales order and arrange the delivery of electrical/lighting material to the site. • Update on-approval delivery order (i.e. goods taken by customers for trial) • Finalization of accounts, Preparing for key delivery order and invoices to various customer • Handling walk-in clients in the outlet • Attending Telephone calls and querying the customer required item. • Provide efficient customer/client services to boost corporate relations and business growth. • Co-operate with all departments such as finance, Personnel, Information, Purchase, Distribution and Operation and provide better solution for the company growth. • Reviewed market analysis in order to determine customer needs, volume potential, price schedules and discount rates. • Assist Sales / Marketing Executives to prepare quotation for customers • Maintaining proper vouching day today transactions. • Check all the invoice and payments which is correctly booked. • Update outstanding purchase order • Update daily sales records, customers’ sales records and price change information • Willing to learn and take on new challenges. • Flexible and able to work under pressure. • To Ensure Best Customer Service. • Best employee of the month