Head of Administration
Springfield Real Estate
Total years of experience :11 years, 4 Months
Developed and implemented email marketing campaigns by building the company’s client database and made sure campaign designs are up to par with competitors.
Worked closely with the digital marketing team to make sure they abided by the guidelines set by real estate developers as well as stayed within the financial limitations of the company.
Created/designed content for the company's social media marketing platforms (Facebook, Instagram, and Company Blog) as needed.
Managed and trained new administrative staff.
Identified and resolved any errors during any rent/sale transaction by extensive review and supervision to ensure clients' satisfaction.
Researched rental pricing trends and made appropriate pricing recommendations to the CRM administrator before approving online property advertisements made by agents.
Accountable for the generation of tax invoice for both sale and rental transactions of the company, payroll, general accounting & VAT filing.
Created month-end reports which included agent performance summary, company receivables, and company expenses.
Liaised with multiple outsourced companies for employment visa and medical insurance requirements.
Developed, implemented, and maintained new administrative systems such as record and database management.
Delegated tasks to the administration and marketing teams as required by the company.
EDITOR TASKS:
• Assess, research, and develop appropriate content for inclusion in ThomasNet.com’s database.
• Perform internet research to identify new data elements to add to company profiles.
• Perform quality control initiatives to validate accuracy of information.
LEAD QA ANALYST TASKS:
• Use the company database to validate and verify if the service and product offering content written by the editor is valid.
• Checking of punctuation usage, grammar, and spelling mistakes.
• Conduct calls with clients for updates, questions, and clarification regarding accounts on hand.
• Creates presentations for clients when needed.
• Monitoring and handling phone calls and¬ Service desk’s e-mail account for technical problem and assistance mails from internal employees.
• Creating and resetting of user account passwords.
• Remote connecting to the company’s database to create, edit, and delete FTP accounts.
• Writing monthly reports on the summary of request and incident tickets, password resets, and FTP account creation of internal employees.
• Meeting with clients to discuss their advertising needs from invitation, cake, and cupcake cards to tarpaulins.
• Drafting design layout using Adobe Photoshop for client’s initial comments.
• Finalizing the designed output and sending it to client for approval.
• Sending it for printing.
