Personal Banking Manager
HSBC
مجموع سنوات الخبرة :24 years, 1 أشهر
- Completes full reviews to establish and address the immediate and future financial requirements of the customers.
-Responds to a combination of walk in customers and creating opportunities from centrally created contact lists.
-Understands and delivers the required standards of service quality and maintain published Service Level Agreements.
-Identifies opportunities for wealth reviews and refers these to an appropriate wealth adviser.
-Facilitates the approval of facilities in accordance with credit policy and lending guidelines.
- Contacts all the clients in the portfolio to ensure that they are satisfied with the products and services provided, as well as to establish meaningful long-term relationships.
- Ensures that client transactions and interactions meet all compliance/audit and sales quality standards (for example. Account opening and closing, booking of investments, follow up necessary documents).
- Assists in organizing Premier events.
- Explains products and risk assessment in assisting client purchase of wealth management products.
- Assists in acquiring new clients by generating leads from existing client referrals.
- Helps maintain portfolio profitability through judicious pricing within rate parameters of Premier Managers.
-Controls and plans the branch's cash flow, balances cash at Day end, and assists Assistant Manager Branch Operations in ATM requirements and administrative functions.
-Facilitates large deposits and withdrawals from customers.
-Supervises the tellers by ensuring that the counter is fully-manned during banking hours and approves the transactions within set limits.
- Plans and controls cash flow of the branch within the prescribed limits.
- Facilitates large deposits and withdrawals from customers and helps monitor branch ATM availability/operation.
- Supervises the tellers by ensuring that the counter is fully-manned during banking hours.
- Assists in handling teller/client inquiries and checks and approves teller transactions within set limits.
- Handles processing, reconciliation and dispatch of clearing items in a timely and accurate manner.
- Actively cross-sells all Bank and Group products and services as and when applicable.
- Reviews bank policies and regulatory standards and procedures in order to help safeguard the bank from potential and actual risk and losses particularly those relating to handling of cash differences and operational risk reporting.
- Performs other duties as may be required.
-Performs over-the-counter bank transactions such as cash/cheque deposits/ withdrawals/transfers of local and all accepted currencies, ATM deposits, credit card payments, demand draft/cashier's order applications and etc.
-Promotes the utilizatioin of other available delivery channels, whenever appropriate, to minimise traffic in the banking hall.
-Identifies opportunities and assists in acquiring new accounts and cross-selling the bank's products and services.
-Processes account openings and ensures all account opening documentations and identifications are in order.
-Processes Premier term deposit maturities, preterminations/terminations.
-Attends to telephone and fax instructions/queries and requests regarding bank transactions, products and services.
-Provides information to corporate customers on their account activities relating to their payments and collections including remittances, cheques, Hexagon instructions and other related transactions.
-Resolves cutomers' queries by tracing relevant information from various sources, departments, and branches.
-Suggests and recommends ways to streamline operations and work flow so as to provide better customer services.
-Sets-up the customer profile and account portfolio of the new or existing electronic banking clients.
-Encodes the foreign currencies, interest rates, market view and other significant reports for Hexagon clients.
-Coordinates with other divisions in and out of the country for investigation, instruction and maintenance.
-Assists clients with queries relating to Hexagon service and follows-up clients for proper Hexagon documents.
-Handles the collection for monthly Hexagon fee.
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