Rouaa Haj-Hassan

▸ Managed a team responsible for customer communication, inquiries, and order processing.
▸ Oversaw post-purchase operations, including complaint handling, issue resolution, and customer satisfaction follow
up.
▸ Coordinated PR gifting campaigns and managed influencer outreach and collaborations.
▸ Built and maintained relationships with content creators and influencers to support brand visibility and marketing
campaigns.
▸ Assisted in improving customer experience workflows and communication processes.
▸ Monitored customer feedback and collaborated with internal teams to ensure efficient service and brand
representation.

• Translate a wide spectrum of legal, human rights, and advocacy materials — including case summaries,
reports, and press releases — from Arabic to English and vice versa with full accuracy and sensitivity.
• Preserve meaning, register, and legal tone across all translated documents, supporting the organizations
multilingual communications and international reach.
• Serve as a language bridge enabling the organization to engage global stakeholders, donors, and policymakers
effectively.

▸ Write compelling, audience-focused copy for a range of clients, including NGOs, digital platforms, educational
institutions, and e-commerce brands.
▸ Develop content for social media posts, website pages, newsletters, email campaigns, press releases, reports,
product descriptions, and promotional materials.
▸ Adapt messaging, tone, and style to reflect each clients brand identity, communication goals, and target audience.
▸ Create bilingual Arabic-English content that preserves meaning, cultural nuance, and emotional impact across both
languages.
▸ Support advocacy, awareness, and marketing campaigns by transforming key messages into clear, persuasive, and
engaging content.
▸ Conduct light research to understand client objectives, audience needs, campaign context, and industry-specific
language before writing.
▸ Edit, proofread, and refine content to improve clarity, grammar, structure, flow, consistency, and overall readability.
▸ Collaborate with clients, designers, marketers, and project teams to ensure content aligns with visual direction,
campaign

▸ Organized and supervised educational and recreational activities, fostering creativity, teamwork, and personal growth
among children from diverse and underserved backgrounds.

• Developed and managed digital content for the schools social media platforms, website, and newsletters —
growing online engagement through consistent, on-brand storytelling.
• Created compelling posts, visuals, and campaigns to promote school programs, events, and achievements to
prospective parents and students.
• Simplified complex subject matter into accessible, engaging materials to support student comprehension and
participation.
• Supported lesson planning and classroom delivery, adapting content for diverse learning needs.

• Translated Arabic-English advocacy materials — reports, press releases, and official documents — ensuring
linguistic accuracy, legal precision, and contextual relevance for international audiences.
• Conducted in-depth research on human rights and political developments across Bahrain and the wider Middle
East to inform content creation and sharpen messaging.
• Wrote concise, high-impact social media copy (primarily Twitter/X) to amplify ADHRBs campaigns and drive
awareness around democracy, human rights, and accountability.
• Maintained consistent brand voice across all multilingual communications, bridging cultural nuance and
advocacy clarity.

▸ Contributed to intercultural dialogue and community-building initiatives in Lebanon.