Customer Service Manager
Lebanon And Gulf Bank S.A.L.
Total years of experience :4 years, 11 Months
- Headed the customer support staff at bank’s main branch
- Setup and launched customer support services at new branches
- Handled a large portfolio of retail and corporate customers
- Delivered across the range services including cash management solutions and financing and insurance services
- Communicated with customers regularly to inquire about service quality and ways for improvement
- Probed and solved customer problems and handled customer complaints
- Provided regular reports on existing customers and services provided to bank’s management
- Trained staff to deliver a high standard of customer service
- Opened bank accounts, issued cards and cheque books and provided personal financing and insurance products
- Handled all administrative, operational and legal formalities related to offered products and services
- Educated customers on available products and services
- Reported customer complaints to management for proper and timely rectification
- Handled customer problems professionally and advised on proper course of action
- Communicated regularly with clients on product upgrades and new services
- Maintained records of correspondence with customers
- Learned about bank’s new products or services
- Stayed up-to-date with developments in customer service
- Handled room and venues reservations
- Assisted customers on event organization
- Coordinated with sales executive officers on events and related functions