Rovaid Babar

Key Responsibilities:
Provided professional customer support through live chat, email, and messaging platforms.
Assisted customers with account registration, KYC verification, and payment-related inquiries.
Resolved customer complaints and ensured timely follow-up to maintain high customer satisfaction.
Coordinated with internal departments to resolve order, transaction, and technical issues.
Verified customer transactions and maintained accurate records according to company SOPs.
Handled merchant and vendor communication regarding payments, order status, and account issues.
Maintained confidentiality of customer information and complied with company policies.
Delivered prompt, accurate, and customer-focused service in a fast-paced environment while meeting performance targets.

Managed daily store operations and staff.
Increased sales through online and in-store marketing.
Handled inventory, purchasing, and stock control.
Managed customer service and resolved complaints.
Coordinated with suppliers and negotiated pricing.
Processed online orders and retail sales.
Prepared sales and financial reports.
Led business growth and achieved sales targets.

Achieved monthly sales targets and increased market sales.
Supervised sales team and monitored daily performance.
Managed key retail and wholesale customer accounts.
Built strong relationships with dealers and distributors.
Prepared sales reports and sales forecasts.
Coordinated with warehouse for stock availability.
Resolved customer complaints and ensured satisfaction.
Trained and motivated sales staff.