Rowe Mendoza

• Managed daily operations for B2B, HORECA, Traditional Trade, Modern Trade, and Key Accounts across multiple Emirates.
• Supported field teams in Al Ain, Abu Dhabi, Dubai, and Northern Emirates with route planning and order validation.
• Ensured cold chain compliance for Dairy & Poultry divisions.
• Processed orders, returns, replacements, and credit notes with 100% accuracy.
• Prepared daily, weekly, and monthly sales reports and KPI dashboards.
• Resolved customer issues, delivery discrepancies, and pricing concerns.
• Coordinated with Finance for invoice reconciliation and credit control.
• Trained new staff on ERP systems and sales workflows.


Achievements:
• Improved order accuracy and reduced processing errors.
• Enhanced coordination across four regions, improving delivery efficiency.
• Developed improved reporting templates for management visibility.
• Supported major product launches across B2B and HORECA channels.

• Entered daily sales orders, invoices, and delivery notes into ERP systems.
• Maintained accurate customer, pricing, and product data.
• Assisted with stock monitoring and route performance reporting.
• Coordinated with sales representatives to verify orders and resolve discrepancies.
Achievement:
• Promoted to Senior Officer for accuracy and consistent performance.