rowena bernardo

In-charge on the sales/payments receiving
from the customer

Masking daily sales report.

Giving warm customer service by providing
the customer a product knowledge
and an assistance on their purchased product.

Assisting the production according to the
target the day.

constant monitoring and maintaining the
cleanliness, or oderliness, and safety of
of the work area specially when it comes
to the machines being used

Roti Mum - Singapore Bun & Coffee Restaurant
Al-Bairaq Mall, State of Kuwait
July 20, 2011 to April 1, 2012
➢ In-charge on the sales/payments receiving from the customers.
➢ Making daily sales report.
➢ Giving warm customer service by providing the customer a product knowledge and an assistance on their purchased product.
➢ Assisting the production according to the sales target of the day.
➢ Constant monitoring and maintaining the cleanliness, orderliness, and safety of the work area specially when it comes to the machines being used.
➢ Daily checking and monitoring on the inventory of the products (their expirations and availability)
➢ Maintaining the quality standards of customer service.

MAF RETAIL KUWAIT FOR CENTRAL MARKETS W.L.L.
CARREFOUR THE AVENUES KUWAIT
March 21, 2007-July 19, 2011
➢ Preparing loan transactions of the cashiers.
➢ Maintaining/control safe money to be balanced.
➢ Encoding refund vouchers.
➢ In-charge of counting cashier remittance.


Cashier
➢ Receiving payment and giving right change to the customers.
➢ Giving the feeling of security to the customer by avoiding mistakes while scanning or typing mannually the item, efficiency and performance while dealing with the transactions.

Customer Service staff
➢ In-charge of receiving returned items and giving refunds according to company policy
➢ Giving assistance to the customers.
➢ In-charge for paging at the store.

• Selling In-charge (S.I.C.)

SM Mega Mall, Philippines
April 2000-March 2007
➢ Responsible for stocks of stationery (INVOICE) and maintain the inventory of the same.
➢ Conducting general repacing to display all the product.
➢ Conducting weekly inventory to avoid over stock and out of stock.
➢ Making first IN first OUT before to display the product to avoid expiration of the product.