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rowena lopez, Customer Service

rowena lopez

Customer Service·Hadi Clinic

Kuwait

Bachelor's degree, English

Work experience

Total years of experience: 22 years, 11 months

Customer Service

October 2013 - Present

Hadi Clinic

Hawali, Kuwait

October 2013 - Present

Meeting and greeting of clients
Administer all reservation, cancellation and no shows in line with company policy.
Attend and contribute at team meeting.
Carry out instructions given by the management team.
Deal with inquires in a professional and courteous manner.
Answering and forwarding calls.
Deliver excellent customer service at all time.
Making patient report
Monthly case data report
Monthly income report
Filling of document
Training of new staff
Staff uniform auditing
Insurance follow up
Dispatching patient report
Maintain an organize environment
Receiving and disbursing bills
Following trough of appointment
Keeping reception tidy
Cash balance at the end of the duty

Company industry:
Medical Clinic
Job role:
Customer Service and Call Center

Front Office Call Center

October 2012 - October 2013

Hadi Clinic

Hawali, Kuwait

October 2012 - October 2013

•Being service oriented
•Listening attentively to customers
•Anticipating potential needs of customers
•Maintaining a balance between business and customer needs
•Following through on commitments
•Making recommendations of alternate solutions if customer expectations cannot be met
•Maintaining confidentiality of information
•Achieving first call resolution
•Handling complaints or issues satisfactorily
•Providing accurate information about medical services
•Processing transactions effectively

Company industry:
Medical Clinic
Job role:
Support Services

Cashier/Sales Associate

August 2009 - October 2012

Al Faysal Sweets and Bakery

Kuwait

August 2009 - October 2012

•Greeting, assisting, and serving customers
•Ensure the provision of the highest standards of customer service
•Handle cash and credit sales
•Process, price and shelve incoming products
•Assist in cleaning and maintenance of the store
•Offers carry-out services at the completion of service
•Ensure pricing consistency amongst all staff
•Assist monthly inventory
•Assist in the training of new staff

Company industry:
Retail & Wholesale
Job role:
Sales

Private Tutor/Teacher

April 2007 - March 2009

Private

Philippines

April 2007 - March 2009

•Assist student in understanding the lesson
•Work with students to improve their skills in certain subjects.
•Prepare lessons, and assign and correct homework
•Prepare and correct tests.
•Evaluate students' progress and discuss the results with their parents.
•Identify students' individual learning needs.
•Give remedial class in a particular subject
•Give specific training and skills

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Freelance Franchise Dealer

March 2003 - February 2009

Avon Company

Philippines

March 2003 - February 2009

•Selling cosmetics, perfumes, clothes, watches, and jewelries.
•Collecting of payment.
•Remittance of collected payments.
•Promotion of products.
•Recruitment of new franchise dealer.

Company industry:
Personal Care Centers
Job role:
Sales

Education

Benguet State University

April 2007

April 2007

Bachelor's degree, English

Philippines

Evelio Javier National High School (internship) Dance Troupe Scholar

Skills

Education
Expert
Education
Expert
Customer Service
Expert
Customer Service
Expert
Cashiering
Expert
Cashiering
Expert
Sales
Expert
Sales
Expert
Administrative Support
Expert
Administrative Support
Expert
Strong Communication Skills
Intermediate
Strong Communication Skills
Intermediate
excellent sales ability
Expert
excellent sales ability
Expert
MS word/ MS excel
Intermediate
MS word/ MS excel
Intermediate
Education
Expert
Education
Expert
Customer Service
Expert
Customer Service
Expert
Cashiering
Expert
Cashiering
Expert
Sales
Expert
Sales
Expert
Administrative Support
Expert
Administrative Support
Expert

Languages

Filipino

Expert

Arabic

Intermediate

English

Expert