Account Receivable Supervisor
W Doha Hotel & Residences
Total years of experience :13 years, 1 Months
1. Daily Tasks
1.1 Checking the Outlook
1.2 Filing
1.3 Updating the statement of rent for offices
2. Monthly Tasks
2.1 Monthly Hotel Statistics Preparation
2.2 List Preparation for Insurance (Addition and deletion)
2.3 Updating the Hotel Contracts Summary
2.4 Bank Reconciliation
3. Others
3.1 Updating the Concessionaire's Contracts
3.2 Calls suppliers for cheque collection
3.3 Prepares memo and emails
3.4 Maintains meetings schedule for the Director of Finance
3.5 Prepares minutes for finance related meetings
3.6 Renews/applies Hotel's vehicle insurance
3.7 Applies/files claims of Key Personnel's medical and life insurance
3.8 Maintains and updates Hotel's contracts.
1. Escorts all guests to their rooms and explains in details all room facilities.
2. Maintains a professional image of friendliness and pleasantness which is unshaken under all circumstances.
3. Maintains regular contact with guests, toward building good rapport. Obtains guest feedback on their stay in the hotel. If complaints are lodged by guests, takes immediate actions to remedy situations.
4. Inspects guest rooms daily.
5. Acknowledge all about VIPs in House, hotel functions and special events.
6. Organizes guest activities, birthdays and special request.
7. Performs other assigned duties that contribute to the Company’s mission and objectives.
1. Welcomes and greets arriving guest in the restaurant.
2. Provides buffet information, escorts to the table and ensure that the guests are made comfortable and kept informed of the status of their orders.
3. Monitoring the open dining sections of the restaurant for empty and cleaned tables.
4. Prepares buffet tags and ensures buffet items are refilled.
5. Presents menu and recommends dishes to guest.
6. Responsible for answering the telephone, booking reservations, waiting customers, seating and moving tables together to accommodate large parties.
7. Reporting about the everyday business of the restaurant to the management and bring to their notice if any problem has arise.
8. Apply proper procedure at all the times in adherence to the company standard.
9. Handles cashiering and reviews sales reports, and inventory.
10. Handles customer in a maximum attention and care.
1. Welcomes and greets guests and attends to their requests.
2. Answers telephone calls and inquiry regarding the recreation facilities, membership requirements and procedures.
3. Handles cash payments and voucher issuance.
4. Prepares locker keys, towels for guests.
5. Reports to the Manager / Supervisor whenever there is in aspect that concerns the guests.
6. Turns on/off the lights and power for the machines at the beginning and closing time of the lounge.
7. Ensures maximum guest satisfaction.
8. Maintains a favorable working relationship with all other harmonious working climate that maximizes moral, productivity, and efficiency.
1. Gives warm welcoming to guest upon arrival.
2. Explains Spa and Wellness Center facilities.
3. Takes bookings and reservations for Wellness and Spa Packages.
4. Attends guest queries through phones, mails, messages etc.
5. Presents menus to the guests and make recommendations.
6. Creates database of customer which includes customer address, mobile number etc.
7. Check-in and Check-out the guest.
8. Arranges Wellness Programme (1 to 7 Days Packages).
Make sure all reports are approved on daily basis
Organize work environment and assist Director of Finance with office documents/contracts.