Assistant Branch Manager
HDFC Bank
مجموع سنوات الخبرة :11 years, 8 أشهر
• New acquisition value & number plan achievement for retail current accounts for the branch
• Managing the newly acquired customers during customer’s initial 6 months with the bank and monitor the portfolio
• Migrating the customers to digital banking and ENET
• Responsible for competition bench marking, opportunities and segmentation, product features and quality of portfolio acquired
• Ensure catchment profiling for the branch for Current Account potential
• Maintain continuous customer engagement through customer visits and proactively resolve customer issues
• Monitor large amount movements, account closures and ensure that customer does not attrite
• To ensure that all accounts opened in the month are activated as per product definition at the end of the next month
• Cross sell of other business products of the bank
• Promote asset and liability products and services and achieve monthly target by effective sales and marketing techniques
• Identify and utilize opportunities to cross sell other products of the bank
• Conduct market research, area mapping and actively seek out new sales opportunities through tele calling, networking, social media and other leads
• Plan and carry out sales and marketing activities in the assigned areas
• Participate in exhibitions and other local events on behalf of the bank with an objective of promoting the brand, product and services of the bank
• Working with suppliers and customers, planning routes and scheduling delivery times and ensure carrier compliance with company policies for product delivery
• Direct inquiries to verify and resolve customer or shipper complaints
• Oversee the daily operations of the accounting department and enforce proper accounting methods, policies and principles and analyze accounting data and produce financial reports
• Managing the work of subordinate staff and drivers and making sure the operational targets are achieved
• Arranging vehicle maintenance and organizing vehicle replacements
• Managing contracts and developing new business by negotiating transportation prices
• Booking sub-contractors and ensuring they deliver within agreed terms
• Monitoring transport costs and other expenses and maintaining positive cash flow especially during economic slowdown
• Assisted in the preparation of corporate and divisional budgets and coordinated with the department heads to link budget to strategic goals
• Preparation of cash flow statements
• Conducted pricing analysis for new products
• Created spreadsheets for cost and benefit analysis on existing products
• Participated in the Oracle E-Business Suite implementation
• Managed the migration of the budget for the whole group from MS Excel to Oracle Financials
• Maintained large, complicated sets of account-level data and performed all necessary data preparation and cleaning functions to minimize errors during migration
• Assisted in the preparation of period-end financial statements
• Performed monthly and yearly financial reconciliation and financial reporting
• Monthly financial review and presenting recommendations with supporting documentation