Royd Kathurima

Deliver high-quality food and beverage service across multiple outlets including à la carte restaurants, buffet service,
bar, and in-room dining.
Lead and support waiter teams during daily operations to ensure smooth service flow and guest satisfaction.
Handle guest orders, POS transactions, billing, and cash reconciliation using Micros POS system.
Resolve guest complaints professionally while maintaining brand service standards.
Open and close outlets independently, ensuring compliance with operational procedures.
Achieved 100% ACCOR LQA Service Assessment score for exceptional service quality and brand
adherence.

Provided attentive and professional food and beverage service in a Fast phased Al carte restaurant, poolside and
Beach environments.
Ensured accurate order taking, timely service, and personalized guest interaction.
Maintained cleanliness and table presentation according to hotel standards.

Supervised daily dining operations and supported service staff during peak hours.
Trained new waiters on service procedures, hygiene standards, and guest interaction.
Monitored service quality and ensured customer satisfaction.

Managed guest check-ins, check-outs and inquiries.
Provided professional guest support and coordinated with housekeeping and F&B departments.

Delivered quality table service and ensured guest comfort throughout dining experience.

Maintained guest rooms and public areas according to hotel cleanliness standards.
Supported housekeeping team to ensure timely room readiness.