Senior Product Support Specialist
LINK2SUPPORT INC
مجموع سنوات الخبرة :21 years, 7 أشهر
\[LAN/ WAN/ VPN/ PRINTSERVER/ MANAGEABLE SWITCHES/ REMOTE MONITORING\]
§ Attend to customer’s calls and needs
§ Assigned to help, monitor agents
§ Assigned to do call backs for VIP clients
§ Assisting clients through phone, email, chat and forums
§ VAR_SMB support -assist VALUE ADDED RESELLERS
\[VAR\]
To equally dived and distribute tasks to all engineers
Closely monitoring scheduled testing periods and requests from customers
Getting in touch with Tech Service Managers for updates and concerns
Testing PSTN and ISDN connectivity
Verifying router configuration
Responsible for router’s weekly backup
Making sure that customers are updated with their weekly/monthly reports
Maintaining records on hand \[responsible for ensuring the correct information and do necessary changes needed.
Processing request failures \[i.e. site acceptance, disconnects, add entity etc.\]