Royston Carnelio

Business Operations Manager at British Council - Kuwait

• Kuwait - Al Kuwait
• My current job since December 2019

Relationship Management, Suppliers and Services
 The SPOC (single point of contact) for day-to-day supervision of suppliers services, including but not limited to, cleaning, catering, and courier.
 Support Business Operations with office procurement services
 Applies a detailed understanding of methods, systems, and procedures within a specific functional discipline to provide practical advice and appropriate services to internal customers
 Responds knowledgeably and professionally to inquiries within their discipline, to ensure internal customers receive high-quality, prompt, and timely service and/or advice. Refers to others only complex inquiries, or those outside own area of expertise
Risk / Information Management
 Coordinate office returns for audit requirements, coordinate local preparation for audit
 Support the business in regulating the Child Protection action plan
Security
 Be a local First Aid trainer, maintain first aid logs, and ensure audit compliance is sustained.
 Coordinate and manage fire drills with local authorities, local fire drills and all required documentation, in supporting security contingency plans
 Maintain incident logs ensuring accident report forms were completed and reviewed by management
 Manage all staff access cards, IDs, and lockers
Estates Coordination
 Manage the coordination of office space allocation and all storage facilities are managed appropriately
 Oversee the replacement of equipment and disposal of old equipment ensuring appropriate authorisation has been received
 Manage customs clearance where applicable
 Liaise with building contractors to ensure building works are managed on time in a safe and secure manner
General Administration
 Manage the procurement of office stationary and the maintained of inventory
 Oversight of hotels/visas for internal and external British Council visitors
 Support SBUs with office event coordination and logistics
 Complete and manage general administrative tasks, including but not limited to; SSC invoice scanning
 Office cars and insurance
Onsite Financial Activities
 Cash handling, cash collection, petty cash and preparation of cheques
 Depositing cash into local bank account
 Manage the preparation and delivery of off system payments to necessary recipients
Leadership & Management
▪ Plans and prioritises own activities, which span across a range of different work streams or internal client relationships. Responds to changing and at times competing requirements to ensure effective delivery of responsibilities over a monthly/quarterly time horizon
▪ Tasks and coordinates others (e.g. internal customers, colleagues or third-party suppliers) to complete activities in accordance with agreed corporate procedures relevant to the functional discipline
▪ May provide guidance and support to colleagues through on-the-job training and coaching on the use of systems/processes relevant to the area of functional expertise

Operations Coordinator at British Council - Kuwait

• Kuwait - Al Kuwait
• December 2017 to November 2019

Operational Business Support
 To arrange British Council staff meetings and logistics were necessary
 Arrange and co-ordinate travel, flights, hotel, bookings, and visas were necessary for senior staff and British Council visitors
 Proactively communicates and liaises with others (inside and outside the BC) to ensure effective coordination and delivery of events, services and activities
General Administration
 Assisting in office administrative tasks such as, but not limited to, clerical work, filing, issuing salary & work certificates, scanning, archiving, updating documents and data bases
 Maintains accurate records as they relate to the work area and drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.
 Performs straightforward analysis, manipulation and interpretation of data, tasks or information, presenting findings/results accurately and appropriately to support effective maintenance of management information systems
 Provides logistical support to the organisation and delivery of internal and external activities/events, to ensure they run smoothly and efficiently.
Suppliers and Services
 Populate and distribute mobile phone bills
 Support in the maintenance of stationary and equipment inventories
 Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
Estates Co-ordination
 The coordination of office space allocation and all storage facilities are managed appropriately
 Oversee the replacement of equipment and disposal of old equipment ensuring appropriate authorisation has been received
 Supervise security services and manage drivers/mandoubs
Managing self & others
▪ Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon
▪ Sets tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

Exams Operations Coordinator at British Council - Kuwait

• Kuwait - Al Kuwait
• August 2015 to December 2017

Exams Operations Executive at British Council - Kuwait

• Kuwait - Al Kuwait
• April 2013 to August 2015

Operations Executive at British Council - Kuwait

• Kuwait - Al Kuwait
• June 2011 to April 2013