Customer Service Agent
Sharjah Aviation Services
مجموع سنوات الخبرة :10 years, 8 أشهر
Creating a smooth, pleasant experience for passengers.
Detail oriented, and maintaining a courteous, professional attitude in all situations.
Assisting with check-in, examine ticket, passport, and other identifying documents, confirming flight details, and printing boarding pass.
Processing luggage, attaching luggage tags, and facilitating boarding onto flights.
Announcing changes to flight details and handling complaints.
Providing assistance to passengers with special needs.
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE/CREDIT & COLLECTION OFFICER
( July 2008 - August 2010) TWA, INC. - Flying V Gasoline Station
❖ Opening and sorting office correspondence and e-mail.
❖ Sorting and posting outgoing mail.
❖ Assisting other staff members with maintenance of computer records, including accounts data entry and updating e-mail and contact lists.
❖ Assisting with routine marketing and membership administration.
❖ Reception of general telephone enquiries and occasional visitors.
❖ Taking messages.
❖ Dealing with inquiries and correspondence where possible.
❖ Monitoring stocks and supplies; receiving and checking deliveries; transferring deliveries to stations.
❖ General office duties including filing, copying, making up information kits and updating records.
❖ Maintaining office in a tidy condition.
❖ Collecting and deposit checks
SALES SUPERVISOR
( Jan.2008 - July 2008) Flying V Gasoline Station - Oton, Iloilo, Philippines
❖ Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
❖ Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
❖ Assists in the development and implementation of marketing plans as needed.
❖ Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
❖ Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives.
❖ Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
❖ Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
❖ Demonstrates ability to interact and cooperate with all company employees.
PROMO GIRL
(Jul.2006 - Dec.2006) CEMEX Palitada King Cement - APO Cement
❖ Deals directly with customers either by telephone, or face to face.
❖ Respond promptly to customer inquiries.
❖ Process orders, forms, applications and requests.
❖ Direct requests to the designated resource.
❖ Keep records of customer interactions and transactions.
❖ Record details of inquiries, comments and complaints, and of actions taken.
❖ Communicate and coordinate with internal departments.
❖ Follow up on customer regarding orders.
❖ Giving away promotional stuff
SALES STAFF
(Jul. 2005 - Jan. 2006) PENSHOPPE
❖ Assists customers in locating merchandise and answering a variety of questions concerning general merchandise; demonstrates use of merchandise upon request.
❖ Stocks shelves, counters or tables with merchandise; keeps merchandise orderly and neat in appearance.
❖ Totals prices and tax on merchandise selected by customer using paper and pencil, cash register or adding machine; accepts payment following established procedures for different types of transactions; makes change; issues sales receipt; calculates discounts when appropriate.
❖ Counts and balances cash register and receipts.
❖ Stamps or attaches price tags on merchandise and/or checks tagged prices to verify accuracy referring to price list.
❖ Checks inventory periodically to obtain reorder information to replenish stock; informs designated staff member of needs or places orders with outside sales representative within established limits.
❖ Checks inventory listing with actual inventory on shelf and reports discrepancies to supervisor.
❖ Sets up promotional displays; makes signs or arranges merchandise on counters or tables to promote sales.
❖ Cleans shelves, counters or tables.
CASHIER
(Dec. 2004 - May. 2005) SM CITY ILOILO, Iloilo City, Philippines
❖ Greets customers entering establishments.
❖ Counts money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
❖ Assist customers, and sometimes explain charges, promotions and billing policies.
❖ Scanning their grocery items.
❖ Establishes or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
❖ Receives payment by cash, check, credit cards, vouchers, or automatic debits from the customers
❖ Issues receipts, refunds, credits, or change due to customers.
❖ Answer routine questions and complaints.
❖ Pack their grocery items.
❖ Maintain clean and orderly checkout areas.
❖ 2000 - 2003 Systems Technology Institute (STI College - Iloilo) College Level La Paz, Iloilo City, Philippines.
❖ 1996 - 2000 Iloilo National High School High School Graduate. La Paz, Iloilo City, Philippines.
❖ 1990 - 1996 L. Borres Elementary School Elementary Graduate. Navais, Mandurriao, Iloilo City, Philippines