Ruba Galam

Designations Chronology:
• Oct 2015 - Present: Senior System Analyst
• Oct 2011 - Oct 2015: Systems Analyst

Key Projects & Responsibilities - Senior System Analyst:
o Microsoft Dynamics AX system
- ERP Project Team for Rolaco Group ‘Microsoft Dynamics AX 2012’.
- Managing strategic planning according to requirements, reviewing business/functional requirement.
- Implement business need analysis for ERP.
- System Administrator of MS Dynamics AX 2012.
- Key responsible of Budget and Security access of MS Dynamics AX 2012.
- Functional Support of Business Process in MS Dynamics AX 2012.
- Designing E-Invoice in MS Dynamics AX 2012.

o MenaItech “ Human Resources Management System”
- System Administrator of Human Resource Management System ‘ MenaItech’.
- Accountable for implementation, development and continuous improvement of HR Systems and Processes.
o Document Management System project at Rolaco ‘On Base Hyland’.
- Leader of Document Management System project at Rolaco ‘On Base Hyland’.
- Automating internal Documents Procedures for Roalco.
- System Administrator of DMS ‘On Base Hyland’.
o Administrator of Rolaco Group Website.

Key Projects & Responsibilities - Systems Analyst:

o MenaItech “ Human Resources Management System”
- Instrumental in leading the Implementation of Human Resource Management System ‘ MenaItech’.
- Served as a System Administrator of Human Resource Management System and effectively managed the functional aspects of Employees Self Services.
- Provided user training on Human Resource Management System.

o Menatracks “ Service Desk Management Solution Helpdesk System “
- Delivered the full Implementation of Service Desk Management System ‘MenaTracks’.
- System Administrator of Service Desk Management System.
- Provided server & Functional Admin of Desk Management System.
- Provided user training on Desk Management System.

o Represented ITBS Department during Meetings at Rolaco Group.
o Provided documentation of all processes and training as needed as well as contributed to technical writing of ITBS Dept.
o Adhered to procedures, policies and goals of the IT department, as well as analyzed the business requirements of different departments and determined the best use of technology and resources.