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Ruba Minla, Ticketing Agent

Ruba Minla

Ticketing Agent·ya sham

United Arab Emirates

High school or equivalent, السياحة والسفر

Work experience

Total years of experience: 25 years, 11 months

Ticketing Agent

February 2011 - November 2025

ya sham

Latakia, Syria

February 2011 - November 2025

sales manager
TikTing
packages

Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

ادارة مبيعات خدمات ارضية

January 2023 - August 2025

السورية للطيران

Sharjah, United Arab Emirates

January 2023 - August 2025

grand hostess, Sales Customer Service Communication skills Client Relationship Management Travel & Tourism Reservation Systems فن التفاوض وحل المشاكل في المطار Teamwork ادارة الشكاوي والنزاعات - شهادات ب Ramb safty &loud sheet
خدمة عمليات ارضية ممتازة وتعامل مع المسافرين ب احترافية
وضمن الفريق
مهارات الكتابة آداب الهاتف التنظيم والدقة وخدمة عملاء متميزة ولتعاطف وفهم الاحتياجات المبادرة والمرونة وايجاد الحلول السريعة -Initiative and flexibility التواصل اللفظي الممتازة مهارات التعامل بين الأشخاص إدخال البيانات ادارة المخاطر ومبادئ تنمية بشرية فن الإنجاذ الإدراك التواصل الإقناع مهارات التواصل كيفية إسعاد المتعاملين التعامل مع الشخصيات المختلفة الاتصال والتواصل و مهارات الاتصال بين الثقافات Communication for success الخدمة التي تركز على العمل

Company industry:
Airlines
Job role:
Marketing and PR

Grand Hostess

January 2000 - January 2025

Syrian Airlines

Aleppo, Syria

January 2000 - January 2025

GrandHostess, Sales, Seta, Missing&Cargo
SeniorHostess, Sales, Seta, Lost&Found
Professionallyinteractingwithstaffand
passengers
Abilitytointeractwithpassengers
Ihaveexcellentcommunicationskillsand
experience
Abilitytointeractwithpassengers
professionallyandcourteously
Iamadeptathandlingpassenger
emergencieswhilemaintainingacalm
demeanorandprovidingeffectivesolutions

Company industry:
Airlines

Sales Manager

May 2024 - August 2024

AJNIHAT alwaleed travel

Dubai, United Arab Emirates

May 2024 - August 2024

manage travel agent

Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Education

الخطوط السورية للطيران تآهيل كفاءات

January 2025

January 2025

High school or equivalent, السياحة والسفر

Syria

Airline Flight Academy - Tunisia

February 2000

February 2000

Diploma, airlines and toursin

Syria

Skills

LANDSCAPING
Expert
LANDSCAPING
Expert
TEAMWORK
Expert
TEAMWORK
Expert
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
STRESS MANAGEMENT
Expert
STRESS MANAGEMENT
Expert
SALES
Expert
SALES
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert

Languages

English

Intermediate

Training and Certifications

Certifications
travel agent management and tourist
syria national care foundation
Mar 2026
Automated posting of passenger acceptance training
syria airlines
Jul 2025
Ticket sales training
syria airlines
Feb 2000
Tonnage statement and yard service training
syria airlines
Feb 2000