IT Technical Support Engineer
Eurotech ME DMCC
Total years of experience :12 years, 4 Months
Helpdesk Support (Harmony PSA). Assisting all EuroTech clients through remote and onsite visit around UAE. Infrastructure, Network, Security, System, Printer, desktop & laptop (Mac OS, IOS and Windows), VPN, MS Office, Office 365, MS Exchange, Active Directory, Policies, Meraki, Server Maintenance, NAS Storage and other IT technical related issues.
Installing new software. Installing new hardware (servers, printers, computer work stations). Setting up user accounts (Active Directory), permissions and passwords; supervising the administration of systems and servers related network to ensure availability of services to authorized users. Overseeing security of all systems, especially the internet, and installing antivirus protection.Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services. Network maintenance.Technical support for end users. Training staff on new systems. Day to day admin and monitoring of network use. Planning future improvements, suggesting IT solutions to business problems. Major Player on audit practices facilitate IT department compliance with industry standards. User support ticketing. Managing assigned projects and program components to deliver services in accordance with established objectives. Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors.
users needs and system requirements in order to design, monitor, and maintain computer networks.
gathering data on systems, routers, and other hardware.
configure networks, remote access systems, computers, and periphery equipment including faxes, copiers, and scanners into one system.
troubleshooting wide area networks, servers and routers, local area networks, and switches. Additionally, these professionals may install or upgrade software and hardware.
Trading Data base backup and maintenance
Installation of OS(windows operating system) including SAP.
User support ticketing or incident report troubleshooting of laptop and Desktop.
RF Configuration, Network Support etc.
Installation of OS(windows operating system) including SAP.
User support ticketing or incident report troubleshooting of laptop and Desktop.
Goldilocks Store Support. POS, Server, Backoffice, COIN installation. Server migration(Ubuntu Operating System).
User support ticketing or incident report troubleshooting of laptop and Desktop HP COMPAQ IBM brands and printers installation of os windows xp windows7And visibility tattoo Visio and project configuration of ms outlook and network cabling.
Building and programming of Robots
Teaching students of basic building and programming of robot
Conduct seminars with different schools and campuses
