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Ruben David Galindo, Client Acquisition Specialist

Ruben David Galindo

Client Acquisition Specialist·Vlakar Real Estate

United Arab Emirates

Bachelor's degree, AB Political Science

Work experience

Total years of experience: 9 years, 10 months

Client Acquisition Specialist

February 2026 - Present

Vlakar Real Estate

Dubai, United Arab Emirates

February 2026 - Present

• Managed property inquiries from various marketing channels and
companygenerated leads.
• Conducted property viewings and provided clients with detailed information
on available properties.
• Assisted buyers and investors in identifying suitable residential and
commercial properties.
• Built and maintained strong relationships with clients through regular
followups and consultations.
• Negotiated property sales and leasing agreements between buyers, sellers,
landlords, and tenants.
• Maintained accurate client records and updated property listings using CRM
platforms.
• Coordinated with developers, property owners, and internal teams to ensure
smooth transactions.
• Kept up to date with market trends, pricing, and new project launches to
provide informed recommendations.
• Worked towards achieving monthly sales targets while delivering excellent
customer service.
Company industry:
Real Estate
Job role:
Consulting

Customer Service Representative & SalesAgent

March 2025 - July 2025

Park Lane Motors & InstaCar Buyers

Dubai, United Arab Emirates

March 2025 - July 2025

• Spearhead customer retention and reengagement initiatives, successfully
converting nonpurchasing leads.
• Manage endtoend customer interaction process from inquiry to final sale and
followup.
• Consistently exceed sales and customer satisfaction KPIs.
• Deliver professional support and communication to enhance customer trust
and repeat engagement.
Company industry:
Call Centers & Customer Care Outsourcing

Operations Team Manager

January 2019 - December 2024

Amazon

Manila, Philippines

January 2019 - December 2024

• Supervised a 45+ member team in a highvolume contact center environment.
• Oversaw daily service delivery, agent scheduling, and performance
management.
• Conducted oneonone coaching sessions and implemented KPI improvement
• Conducted oneonone coaching sessions and implemented KPI improvement
strategies.
• Prepared detailed reports and performance presentations for stakeholders.
• Supported recruitment, training, and evaluation of internal candidates for
promotion.
Company industry:
Internet & E-commerce
Job role:
Management

Quality Coach Manager

January 2018 - January 2019

Amazon

Manila, Philippines

January 2018 - January 2019

• Ensured adherence to call flow and operational standards across multiple
teams.
• Monitored service quality and implemented corrective feedback to enhance
customer experience.
• Handled escalation management and developed quality assurance
guidelines.
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Learning Associate

January 2017 - January 2018

Amazon

Manila, Philippines

January 2017 - January 2018

• Led training programs and elearning sessions for new hires and crosstrained
employees.
• Managed assessments, evaluations, and onboarding workflows.
• Supported recruitment efforts through interviews and candidate evaluations.
Company industry:
Internet & E-commerce
Job role:
Human Resources and Recruitment

Customer Service Representative

January 2016 - January 2017

Amazon

Manila, Philippines

January 2016 - January 2017

• Handled inbound inquiries, troubleshooting, and device support for Amazon
customers.
• Maintained a 90%+ customer satisfaction rate and consistently achieved KPI
goals.
• Promoted within one year due to strong service delivery and customer
rapport.
Company industry:
Internet & E-commerce
Job role:
Support Services

Education

Far Eastern University

September 2020

September 2020

Bachelor's degree, AB Political Science

Philippines

The Philippines School of Dubai

June 2015

June 2015

High school or equivalent, Old Curriculum

United Arab Emirates

Skills

Microsoft Office

Expert

Team Leadership

Expert

Service Delivery

Expert

Stakeholder Management

Expert

Team Management

Expert

Sales

Expert

Customer Care

Expert

Call

Expert

Negotiation

Expert

Business Development

Expert

Hiring

Expert

Interviewing

Expert

Sourcing

Expert

Payroll

Expert

Talent Acquisition

Expert

Recruitment

Expert

HR Management

Expert

Human Resources

Expert

Accounting

Expert

Operation

Expert

Team Management

Expert

Critical Thinking

Expert

Microsofts

Expert

Administration

Expert

Project Management

Expert

Excel

Expert

Employee Relations

Expert

Strong Communication

Expert

Time Management

Expert

Training

Expert

Customer Service

Expert

Data Entry

Expert

Microsoft Office

Intermediate

Management

Expert

Customer Service Skills

Expert

Microsoft Excel

Intermediate

Administrative

Expert

Preparation

Intermediate

Secretarial

Expert

Call Center

Expert

Leadership

Expert

Team Leadership

Expert

BUSINESS PERFORMANCE MANAGEMENT

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

FINANCIAL ANALYSIS

Intermediate

KEY PERFORMANCE INDICATORS KPIS

Intermediate

MARKET ANALYSIS

Intermediate

MARKET RESEARCH

Intermediate

REAL ESTATE SALES

Intermediate

TRAINING AND DEVELOPMENT

Intermediate

Languages

English

Native Speaker

Tagalog

Expert

Memberships

Confederation of Samahang Ilocano Association, Inc.

Master Initiator

February 2016

Hobbies and interests

Basketball

Team Captain: College Team Captain: High School Mythical 5 in College Level and High School Level MVP in College Level - Inter Course