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Rubi Delapena, Front Desk Receptionist

Rubi Delapena

Front Desk Receptionist·Al Thuriah Group

United Arab Emirates

Bachelor's degree, Engineering computer

Work experience

Total years of experience: 15 years, 7 months

Front Desk Receptionist

March 2004 - September 2019

Al Thuriah Group

United Arab Emirates

March 2004 - September 2019

5Duties & Responsibilities:
•Deal with all visitors/guest contact situation in welcoming courteous, efficient manner.
•Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and looking for prospect suppliers.
•Providing real-time scheduling support by booking appointments and preventing conflicts.
•Screening phone calls and routing callers to the appropriate party.
•Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
•Maintain polite and professional communication via phone, e-mail, and mail.
•Anticipate the needs of others to ensure their seamless and positive experience.
•Input customer details accurately on CRM and using ERP back Office to make some Purchase orders.
Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Customer Service Coordinator

December 2013 - January 2018

LV TECH Repair Specialis

Philippines

December 2013 - January 2018

Worked at the starting part in Kiosk and progressing to the Front Desk team before moving, and after returning to the area invited back into business. Greet customer, addressing their enquiries and needs, face to face and by phone. Complete daily sales register and paperwork and complete dairy management. Create and maintain visual merchandise displays in repair shop and maintain an organized storeroom.
Job role:
Customer Service and Call Center

Customer Service Coordinator

March 2009 - May 2013

LG Electronics Philippines, Inc

Philippines

March 2009 - May 2013

Duties & Responsibilities:
•To provide administrative (PA) support to the Manager and staff of NSW Office.
•Responsible to make and provide all business documents required for a certain project.
•Accurate recording of information via database and other administrative systems.
•Report to and coordinate to the Manager regarding service system, pending sites or hotel, activity status daily.
•Providing information and assistance regarding telephone numbers to complete certain calls.
•Preparing all reports required by our client such as Qatar Telecom to a certain project like weekly, and Monthly maintenance.
•Our company entrust to me all confidential and sensitive information.
Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Coordinator

September 2007 - March 2008

Samsung Electronics Philippines Manufacturing Corporation

Philippines

September 2007 - March 2008

Perform activities concerned with the implantation and maintenance of customer functions, thereby assuring operation consistent with established standard and customer satisfaction. Preparing our documentation and paper works needed by my superior. Conduct training with our Authorized Service Center Technicians.
Company industry:
Industrial Production
Job role:
Administration

Production Engineer

June 2004 - December 2006

Batino Ex

June 2004 - December 2006

for output presentation using Microsoft Excel and PowerPoint presentation using Excel and power point.
•Troubleshoot, analyze and repair non forming CD-ROM, CR-RW and COMBO PCB
•Generate failure analysis to ensure systematic approach to problem.
•Coordinate with Korean Support regarding technical matters to be applied during production.
•Responsible for our Production Output and in maintaining zero defects of our ports.
Job role:
Engineering

Education

University of Pangasinan

March 2004

March 2004

Bachelor's degree, Engineering computer

Philippines

Skills

CRM
Expert
CRM
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EMAIL
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EMAIL
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ERP
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ERP
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FILE MANAGEMENT
Expert
FILE MANAGEMENT
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
MICROSOFT MAIL
Expert
MICROSOFT MAIL
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
PRESENTATION SKILLS
Expert
PRESENTATION SKILLS
Expert
REAL TIME
Expert
REAL TIME
Expert
RESEARCH
Expert
RESEARCH
Expert

Languages

English

Expert