Technical Support Representative
TELETECH
Total years of experience :12 years, 5 Months
TELETECH - Cainta
Robinson's Cainta
Sto. Domingo, Cainta Rizal
Technical Support Representative
February 2012 - November 25, 2013
SYNNEX - CONCENTRIX
Eastwood City Cyberpark
Libis, Quezon City
March 2011 - October 30, 2011
Technical Support Agent/Customer Service Representative
• Receive calls direct from the US. ( No outbound calls)
• Attends to the Customer's needs - may it be Technical or Customer-related issues such as inquiries as to billing statements, billing discrepancies and the like
ISA 4U, Inc.
2007- November 2010
Deployment Head
St. Georges Recruitment Int'l. Inc.
June 2005 - August 2007
Recruitment /Documentation Staff
• Source and screens applicants;
• Pre-qualify, line-up and evaluate all applicants as per category required by the Broker/Client;
• Coordinate, assist, handle attend to inquiries pertaining to job vacancies;
• Evaluate documents for CV sending;
• Discuss flight itinerary and other documents prior to departure;
• Organize files (CVs) for the interviews and the likes;
• Send updated status report of selected applicants to Brokers;
• Prepare documents of newly hired applicants;
• Collate original documents of selected applicants and endorse such to processing officer;
• Prepare necessary documents needed for visa application;
• Facilitate all possible means to deploy selected workers.
Seaside Building Management & Allied Services, Inc.
May 2003-October 2004
Secretary
• Maintain all employee records i.e. medical report cards, schedule of vacation leaves et al;
• Monitor the department office supplies and make necessary requisition;
• In-charge of the support staff recruitment like preliminary interviews and testing and gives recommendation for the eventual hiring;
• Provides necessary support to employees in terms of required information like request for certification, vacation leave credits, etc.;
• Keep/update all employee files systematically and confidentially.
Aram Enterprises Inc.
June 2000 - May 2003
Secretary to the President
• Reports directly to the President;
• Receives local and overseas calls;
• Answers inquiries from clients received through fax, e-mails with the approval of superior;
• Assures proper dissemination of all confidential reports and information;
• Maintains central files of all incoming and outgoing communications;
• Prepares all kinds of reports and communications needed by the Management and all relative personnel;
• Coordinates with travel agencies regarding worker's flights schedule;
• Assists in the preparation of all workers' documents making sure that they can leave the country without any hassle;
• Maintains accredited Principal's files;
• Prepares monthly deployment report for reporting to Management;
• Providing the Liaison full legal and technical supports;
• Perform other duties that may be assigned from time to time;
• Prepare documents for the registration and or accreditation with POEA of Foreign Principals/Employers or licensed foreign manpower as our counter part or tie-up agency;
• Internet surfing to look and hunt for possible foreign principals;
• Prepare and design ads for advertising purposes and • Coordinate with various agencies (government or private) for any job fairs and prepare recruitment materials and
• Monitor the screening and interviewing of applicants of all categories
OTHERS: Notifying applicants of their selection by their prospective employers & issue referrals to applicants for their medical check-up to POEA accredited clinics.
Rizal Technological University Industrial Psychology 2000