روبي Cristobal

• Prioritize payment follow-up for account which will contribute in the increase of provision and DSO, through telephone calls.
• Reconciling of accounts by gathering all the information and payment details from the
customer.
• Submit recommendation and consolidate of account for write-off for approval of Team Leader.
• Prepares credit notes to resolve account disputes and complaints.
• In-charge in sending request for credit verification with our external agency for new/old customer applying for credit facility with Hilti.
• In-charge in submitting to Team Leader the result of credit verification done by our
external agency
• Release orders in line with the credit policy.
• Entering payment in the system and accordingly apply it to customer accounts against invoices.
• Send cheque/cash to the bank with bank slips.
• Generate statement of account & other daily reports.
• Answering & attending to all customer calls & queries.
• Prepare monthly target for collection.
• Liaise with the lawyer regarding accounts with legal case and monitor progress of court hearings up to execution of judgment.
• Monitor and sending reminder letter to the customer with regards to their bounced chq.

• Senior CSR handling Key Account clients.
• Processing local purchase orders of key clients in UAE and Hilti GCC
counterparts.
• Regularly checks stock position for clients and business development
executives
• Preparing quotations/ proposals for clients
• Monitoring consignment delivery for clients and business development
executives
• Handling queries thru phone and mail.
• Facilitates business from purchasers to storekeepers.
• Coordinates shipment schedules between Territory Salespersons and
Logistics Division.
• Finalizes order probability from the business executives down to the
material planners.
• Sending daily sales report to all sales force thru electronic SMS system.
• Coordinating with Logistic Department regarding any stock inquiry both in
local and main warehouse.
• Assisting in the complaint logged in the system either by the customer or internally, forwarding the same to the right department and make sure the complaint is action.
• Regularly checked the centralize contact-us email and making it sure to forward it to right segment/department.

• Prepared invoices as per local purchase orders.
• Cross checked with UPS and GAC for acquiring acknowledged
delivery notes.
• Expedited delivery notes and local purchase orders for Finance
Coordinators.
• Furnished delivery notes, invoices, and local purchase order
copies when necessary.
• Maintained and file records of all signed invoices and delivery
note.
• Maintained all scan copies of local purchase order.

• Prepares payment for our suppliers make sure all bills be paid on time.
• Prepares invoices, vouchers and payment for monthly remittances for SSS,
BIR, Philhealth for all employees of the company in our country.
• Prepares statement of account for our customers/client and consolidated
the same for any discrepancies.
• Regularly calls clients/customer to follow-up for payments.
• In-charge of depositing checks collected.
• In-charge of preparing petty cash and withdrawing money from the Bank.
• In-charge of preparing payroll for the entire employees.
• In-charge of monitoring and purchasing office equipment and supplies.
• Prepares inter-office memos if necessary.
• Monitor attendance/leave for all the employees.
• Maintaining confidential files for the company such as business permit, SEC, annual income tax return and other important documents and profile of all employees.
• In-charge of making and accepting appointments for the General Manager.
• Does other related works as maybe delegated by the General Manager and other senior officials of the company.

• Does secretarial works.
• Screens all incoming calls and make out going calls for the General
Manager & other senior officials of the company.
• Prepares/reminds the General Manager schedule for each day.
• Prepares electrical specification.
• In-charge of transmitting and receiving incoming and outgoing documents.
• In-charge of making all projects due to be transmitted on time to the Client.
• Prepares power point presentation to our Clients for what system to be
used for a certain project.
• Prepares payment for our suppliers make sure all bills be paid on time.
• Prepares invoices, vouchers and payment for monthly remittances for
SSS, BIR, Philhealth for all employees of the company in our country.
• Prepares statement of account for our customers/client and consolidated
the same for any discrepancies.
• Regularly calls clients/customer to follow-up for payments.
• In-charge of depositing checks collected.
• In-charge of preparing petty cash and withdrawing money from the Bank.
• In-charge of preparing payroll for the entire employees.
• In-charge of monitoring and purchasing office equipment and supplies.
• Prepares inter-office memos if necessary.