CUSTOMER SALES REPRESENTATIVE
ACE HARDWARE AL FUTTAIM GROUP
Total years of experience :18 years, 3 Months
Delivering commitments to customer needs and demands within business standards.
Seeks customer feedback on performances and product standards.
Assist after sales services and communicate to respected suppliers, daily update on mails.
Continuously anticipates to customer needs and respond proactively.
Manage delivery file and schedules and proper hand after shift.
Maintain and improved Health and Safety of the store, maintain daily log.
Maintain and remerchandise ageing products to minimize loses, FIFO weekly.
Daily Price Check on Retail POs and Sap.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Monthly Inventory for high value items and monitor the sales movement (KPI)value lines.
Ensure each customer receives outstanding service by mystery shop standard.
Process stock transfer and online purchase, reserve and collect purchases
Proactive in the areas of shrinkage prevention and update data on floor damages and loses.
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
Answer customers’ questions and provide information on procedures and policies.
Provide excellent customer service and with a friendly environment.
Meet individual sales target and shop targets.
Maintain data base reports and other operating procedure.
Facilitate in the team discussion.
Maintain an eye catching merchandize.
Supervise a sales trainee in attending customer.
Promote new perfume and other cosmetics.
Maintain store logs and inventory files.
Provide product knowledge to customers through the features, values and benefits
of each product.
Collect rentals, violation fees and issue receipts.
Write a narrative report for business delinquencies in payment.
Receive payment for all Market billings operations.
Calculation and pre-assessment of market value of business property and taxable amount.
Verify records and documents for assessment and issuance of clearance and business permit.
Monthly narrative report for Market and Slaughter operations and inventory receipts.
courses: BEED) 4 year course PROFESSIONAL SCHOOL TEACHER LICENSED ELEMENTARY TEACHER (Philippine Board examination for Teachers) Passed on 2004 Licensure examination