Ruby Mondal

• Ensure customers service is of the highest standards at all time.
• Ensure that the team represents the image of the company and brand at all times.
• Responsible in achieving budgeted target and monitoring store expenses.
• Assign team to specific duties to best meet the needs of the store.
• Instruct team on appropriately handling difficult and complicated sales.
• Coordinate employee schedules and trainings programs.
• Conduct performance management and appraisals for team.
• Administered daily operations to ensure policies were adhered to and understood by team.
• Pro-actively oversee stock management and balance stock loss and Shrinkages.
• Planned and implented all seasonal floor layouts to ensure they met brand standards and deadlines.

Train, evaluate and counsel store employees. Schedule, organize and direct assignments.
• Develop and implement employee performance evaluations and improvement plans.
• Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.
• Resolve customer problems or complaints by determining optimal solutions.
• Ensure interior and exterior of store is maintained to company standards.
• Conduct regular store meetings.
• Ensure employee awareness of safety and emergency procedures.
• Visual merchandising management.
• Maintain and utilize surveillance equipment.
• Maintain adequate store supplies.
• Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
• Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met;
• Communicating with other departmen0ts;
• Overseeing stock control and processing orders;
• Ensuring quality, delivery budget and environmental objectives are met;
• Fulfilling objectives and directions from the operation's headquarters;
• Keeping stock control systems up to date;
• Producing regular reports and statistics on a daily, weekly and monthly basis;
• Briefing team leaders on a daily basis;
• Visiting customers to monitor the quality of service they are receiving

• Ensure high level of customer satisfaction through excellent sale service.
• Use the POS software system for invoicing, receiving and processing cash or credit payments.
• Stocking shelves with merchandise, keeping the shop floor clean and tidy at all times.
• Accurately describe product features and benefits to the customers.
• Reporting discrepancies to the supervisor.
• Giving advice and guidance on product selection to the customer.
• Actively involved in the receiving of new shipments.
• Working within established guidelines, particularly with brands.