Ruchira Piyumal

# GUEST SERVICES AGENT AND SUPERVISOR #
• Managing Housekeeping and Maintenance team both.
• Respond to customer complaints and special requests.
• Monitor and replenish cleaning products and apartment materials and
Supplies stocks.
• Dealing with all the building managements and securities.
• Prepare necessary paperwork (contracts, payment voucher, Receipt
voucher, check list etc.)
• Show properties to potential buyers and renters.
• Purchasing furniture and appliances for new units.
• Handling Check-out/Check-in and inspection and Controlling full Smart
Lock System.
• Prepare the Units As per Holiday Homes Standard and checking
maintenance issues and arranging with maintenance team to fix it ASAP.

• Maintaining inventory records of cleaning, other supplies and all the
bed linens and bathroom towels.
• All the cleaning equipment maintenance handling.
• According to schedules assign cleaning task to workers.
• New employees training.
• Performs cleaning duties in cases of emergency or staff shortage.

• Contribute to a team-oriented and associates-oriented company
culture.
• Contribute to Departmental goals and objectives.
• Adhere to the provisions outlined in the Associate handbook, company
policies and Rules & regulations.

• Excellent work records with staff and customers.
• Handling customers.
• Proven record of working with all the machines in office.
• Able to perform accurate and safe work.