Senior Officer
Arab Bank Plc
مجموع سنوات الخبرة :20 years, 0 أشهر
Verify, validate and process domestic and international outward and inward payment, information and supporting references from branches and online banking to ensure all required fields are completed and accurate following the Bank’s policies and procedures.
Verify submitted documents and alert to branches if there is any missing or invalid information to fully comply to the Bank’s policies and procedures and prevent from any reputational or financial loss.
Work actively with fellow team members/Team Leads/Department Head to achieve satisfactory audit review.
Create manual swift messages in Swift Alliance. \[ MT 103 MT 202 MT 292 MT 199\]
Ensure all outgoings swifts are printed with ACK (accepted) and repair NACK (rejected) messages.
Create manual Swifts through UAEFTS. \[CB 103 CB 202 CB 003 CB 004\]
Recalling Unclaimed Funds through Central Bank Portal.
Monitoring Poison queue and corrupted folder in UAEFTS.
Emailing broadcast swift messages to concern department and branches.
Ensure all transactions are completed within the time limit.
Assisting to check cover payments as per department request.
Handle tasks assigned by Line Manager.
Handling cases delinquent with the bank for the following products.
Credit Cards.
Loan on Cards.
Dealing with clients over the phone and even one on one if required.
Handling delinquency Buckets up to 1, 2 and 3.
Interacting with clients, informing them about their missed out payments and their liabilities towards the bank.
Advising the client to clear their delinquency with the bank and to maintain the regular payments.
Providing the clients with a suitable settlement plan to help them move out of the delinquency bucket.
Mentoring the new onboard hires and training them for the products of the Bank as per the Bank policies, most importantly stressing on the UAE and the Central Banking Law and limitations for the Bank.
Monitoring the new hires and help them improve their confidence level to interact with the clients.
To ensure the quality of the calls are being maintained with high integrity as per the bank policy in order to maintain the Banks reputation.
Maintaining a call report for the Team to ensure the required number of calls is being done by each collector in order to maintain the efforts required by the team on daily basis.
Responsible for downloading Inward Clearing file from Central Bank, UAE.
Creating file for Host posting IS&T
Assignment & verification of cheques through ICCS.
Processing of cheques rejected during auto-posting.
Demand Drafts posted to clearing suspense account - others.
Posting for all cheques returned Technical and Financial
Reconciling and balancing.
Recommend & implement process improvement methods to improve efficiency and productivity.
Dealing with online Forex rates with banks, FFMC's and Forex dealers.
WESTERN UNION - Appointing franchisee's, scrutinizing documents for KYC and finalizing deals.
KYC documentation of FFMC's, Franchisee's and RMC's
Retail sale to individual, banks and corporate.
Wholesale purchase of foreign currencies and Travellers cheque's from banks, FFMC's and Forex dealers.
Export of currencies to Delhi.
Handling cash against credit cards.
Handling high volumes of INR and foreign currency.
Fund arrangement for all CBOP Bureau.
Cash and safe management, maintenance.
Functioning and smooth running of fully equipped Forex bureau.
Fund requisition & confirmation as per branch requirements with administrative office.Disbursement of foreign inward money transfer viz Xpress Money Transfer in association with UAE Exchange Centre LLC, UAE. Money Gram with Money Gram International, Inc.
Teller.
Retail and bulk purchase/ sale.
Financial accounting entries.
Anti Money Laundering implementation on changes as per the requisite of RBI and the company viz latest circulars, notification.
Rate negotiations.
Shipment to Kochi of 4 branches.
Compliance of branch audit queries.
Liaising between Goa & H.O Kerala - India.
