Commercial Executive
Fly Aviation Services
Total years of experience :15 years, 3 Months
* Identify, negotiate and close business in accordance with company objectives, quotas and policies.
* Define targeted customers and accounts in collaboration with the relevant senior teams.
* Establish early detection of prospective business and subsequent lead qualification, while maintaining a pipeline of prospective customers.
* The confidence and ability to pitch and negotiate big numbers.
* Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.
* Respond to and follow up sales enquiries using appropriate methods.
* Attend regular individual and team meetings/training when required.
* Provide market intelligence to help refine and focus the company’s product and service offering with the objective of attracting and retaining high value customers and developing strategic relationships that lead to long term, high value sales growth.
* Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
* Report on a weekly basis the progress made on the current sales campaigns.
* Act at all times as a credible and effective ambassador for all our brands and products.
To provide the highest level of service in order to sell Emirates high value airline tickets and services and to assist premium customers with managing their travel plans. Assist Team Leader and support junior staff.
Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Deputise for the Customer Sales and Service Team Leader in their absence and provide help and support to junior team members and assist in coaching and development activities.
Make dining and other reservations for patrons, and obtain tickets for events.Provide information about local features such as shopping, dining, nightlife, and recreational destinations.Make travel arrangements for sightseeing and other tours. Receive, store, and deliver luggage and mail.Perform office duties on a temporary basis when needed.Arrange for interpreters or translators when patrons require such services. Analyzing information and evaluating results to choose the best solution and solve problems. Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Make dining and other reservations for patrons, and obtain tickets for events.Provide information about local features such as shopping, dining, nightlife, and recreational destinations.Make travel arrangements for sightseeing and other tours. Receive, store, and deliver luggage and mail.Perform office duties on a temporary basis when needed.Arrange for interpreters or translators when patrons require such services. Analyzing information and evaluating results to choose the best solution and solve problems. Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.