Rumer Furtado

In my role as a Customer Operations Specialist, I was responsible for the following duties :
1) Receiving and resolving inquiries from clients (by phone and email), regarding pricing, issuance and validity of all software products and services.
2) Carrying out product delivery-related activities consisting of issuance and maintenance of software licenses in SAP.
3) Involved in service delivery activities consisting of projects set-up, maintenance & closure in SAP.
4) Responsible for revenue recognition for product and service delivery-related activities on monthly basis.
5) Responsible for invoices creation in SAP, as well as original and soft-copy submissions to clients on monthly basis.
6) Facilitating communications between the different functional teams (Sales, Legal, Tax, Finance, HSE and Business Development) for approval of all client and vendor agreements.
7) Liaising with sales team for preparation and submission of proposals for assigned customer accounts.
8) Coordinating with functional teams for approval and submission of all tenders and proposals for assigned customer accounts.
9) Accountable for ensuring master data and financial data integrity of assigned customer accounts.
10) Responsible for analyzing monthly reports relating to client contracts/orders, renewals of software licenses & pending/overdue payments to be received.
11) Responsible for coordinating all training requirements including venue, flight and accommodation arrangements, as well as, preparation of training manuals, forms and certificates.
12) Developing and maintaining an efficient filing/archiving system for all documentation including client/vendor agreements, correspondence, invoices etc.
13) Tracking stocks of office supplies and placing orders when necessary.
14) Responsible for raising requisitions for various goods and services, following up on internal approvals as well as, confirmation of payment to vendors for the same.
15) Scheduling internal appointments and meetings for management.
16) Ensuring completion & approval of employees’ monthly time-entry.
17) Involved in monthly review of all vendor related invoices with management.
18) Arranging flight and hotel bookings for management, clients & internal and external consultants.
19) Arranging documents for security passes (for both office & off-shore purpose).
20) Providing support for ad hoc activities.