Rupam Jha

• 500+ CRM leads managed via Odoo CRM and Zoho CRM — maintaining accurate pipeline visibility, lead status updates,
qualification stages, and conversion monitoring across the full sales cycle.
• 10+ MIS report types delivered to management including pipeline health, lead conversion rates, order progress, and customer
engagement dashboards to support data-driven decision-making.
• Expert in Ultro and Cinch software for creating Proforma Invoices (PI), Purchase Orders (PO), and Quotations — ensuring 100%
documentation accuracy and fast turnaround for clients.
• Executed end-to-end lead management including inbound/outbound follow-ups, lead qualification, and conversion tracking with
full CRM data integrity maintenance.
• Coordinated order processing and full order lifecycle management — ensuring timely fulfilment, accurate documentation, and
cross-team communication between Sales, Operations, and Finance.
• Collaborated cross-functionally with Sales, Marketing, Operations, and Finance departments to streamline workflows and
improve overall sales productivity.
• Tracked and analysed sales KPIs including pipeline health, lead status, order progress, and customer engagement metrics to
support strategic planning.
• Supported sales enablement and marketing campaigns, aligning operational support with revenue objectives and growth targets.
• Created and maintained purchase orders (PO), proforma invoices (PI), and quotations using Ultro, Cinch, Microsoft Excel, and
Odoo ERP — ensuring operational accuracy across all procurement and sales documentation workflows.

Industry: HR Consulting & Recruitment — International UAE Market
• Gained hands-on international exposure to Dubais corporate HR and recruitment market — developing cross-cultural
communication skills in a multinational environment.
• Engaged with management to provide market condition intelligence and ensured ongoing deal pipeline was converted into
business propositions through Excel-based data analysis and strategic reporting.
• Led end-to-end overseas recruitment process: candidate sourcing, screening, client coordination, and placement finalization with
consistent client follow-up.
• Managed general office operations including reception, appointment scheduling, and multi-channel correspondence using
software-driven administrative workflows.
• Provided HR support including onboarding new employees, maintaining employee records, and preparing purchase orders and
proforma-style documentation in Microsoft Excel.
• Leveraged Odoo software to standardize administrative workflows and improve operational accuracy across HR and office
coordination functions.
• Visited client offices for regular follow-up, maintaining strong professional relationships and documenting interactions through
structured report writing.

• National Record Holder: Contributed to LIMCA Book of Records (2015) — 510 live shows in a calendar year. India Book of Records
(2016-17) — 5 national records including 773 shows, 419 venues, 83 cities, 290 clients, 3.6M km travelled.
• Managed and coordinated multiple large-scale freelance events using strategic planning, stakeholder communication, and brand
management to align client CRM objectives with event execution outcomes.
• Organised high-profile shows, conferences, and brand events — handling vendor contracts, client requirements, catering, AV,
venue selection, and logistical coordination for 500+ atendee events.
• Maintained CRM-style client databases and contact management systems for sponsors, partners, and participants using
Microsoft Excel trackers and structured reporting.
• Consulted with clients to determine event requirements, captured sales and client data for follow-up, and maintained strong
professional relationships to improve account retention.
• Handled crisis management, resolving unexpected operational issues swiftly to maintain high service standards under pressure.
• Managed all administrative requirements including contracts, payments, records, and participant registration using software
based workflow tools.

• National Record Holder: Contributed to LIMCA Book of Records (2015) — 5 10 live shows in a calendar year. India Book of Records
(2016-17) — 5 national records including 773 shows, 419 venues, 83 cities, 290 clients, 3.6M km travelled.
• Managed and coordinated multiple large-scale freelance events using strategic planning, stakeholder communication, and brand
management to align client CRM objectives with event execution outcomes.
• Organised high-profile shows, conferences, and brand events — handling vendor contracts, client requirements, catering, AV, venue
selection, and logistical coordination for 500+ attendee events.
• Maintained CRM-style client databases and contact management systems for sponsors, partners, and participants using Microsoft Excel
trackers and structured reporting.
• Consulted with clients to determine event requirements, captured sales and client data for follow-up, and maintained strong professional
relationships to improve account retention.
• Handled crisis management, resolving unexpected operational issues swiftly to maintain high service standards under pressure.
• Managed all administrative requirements including contracts, payments, records, and participant registration using software-based
workflow tools.

• Top Sales Achiever: consistently met and exceeded monthly sales targets through active CRM tactics, exceptional product knowledge, and
customer relationship management.
• Provided attentive sales floor support to generate positive customer feedback, maintaining professional relationships and capturing sales
data in Microsoft Excel dashboards.
• Immediately addressed customer queries and concerns by documenting interactions in report writing templates and Excel logs to support
actionable follow-up.
• Promoted company products with passion, increasing customer engagement and purchase decisions through targeted CRM-driven product
advice and strategic follow-up.
• Worked flexibly across multiple locations to support promotional events while maintaining company standards and professional brand
image.

• Trained pupils in Classical and Bollywood dance; performed in numerous talent showcases.
• Managed CRM tasks to support sales operations; analysed sales data in Excel for strategic planning.
• Coordinated purchase orders within Odoo, created proforma invoices, and improved client relationship management to enhance account
retention.