Desktop Support Analyst
OSS Infotech Pty Ltd
مجموع سنوات الخبرة :3 years, 4 أشهر
OSS Infotech Pty Ltd.
Bankstown NSW 2200 Australia (August 2008 - November 2011)
Part Time - 1st & 2nd Level Helpdesk Support & Network Support Engineer
Technical Skills
• 1st & 2nd Level Helpdesk/Server Support
• Experience with common enterprise technologies such as VMware,
Citrix, Microsoft, Symantec, CommVault, Mcafee, Aruba, 3CX & Remedy
• Networking Setups & Repairs
• Data Backup & Disaster Recovery
• Providing online and on phone 1st Level support to internet users to resolve various internet connections and e-mail issues
• Remote Control Support
• ITIL frameworks Windows XP/ 7/ 2003/2008R2 Server technologies
• Windows XP and Windows 7 in an AD environment with Windows
Servers
• AD user account management, file server user access security & quota
administration
• Windows Server Installations and Maintenance
• Providing online and on phone 1st & 2nd Level technical support to user regarding various web hosting issues
• Maintaining SLA and KPI performance
• Support of VMware and Microsoft based Cloud Technologies
• Good Knowledge of Windows Operating Systems XP, Vista and
Windows 7
• Hands-on experience with standard office and Retail software including
Microsoft Office 2003, 2007 & 2010
• IP Networking, DHCP, DNS and general day to day network principals
• Symantec Endpoint Protection configuration, maintenance & support both managed and unmanaged clients
• Workstation LAN Connectivity, Maintenance & Support
• Microsoft Exchange 2003, 2007 & 2010 Administration and Support
• Assist server management team in administrating and maintaining web and mail servers. Performing routine server backups & restores as required
• To log & prioritise system & user support calls for the second line
support team
• Document and maintain Help Desk policies and procedures
McDonalds Punchbowl & McDonalds Casula (NSW)
Casual Crew Member (October 2008 - September 2011)
• 2 Years Work Experience in Unmatched Customer Service
• Handling cash registers and money
• Working in both Back and Front Area
• Performed administrative and Customer Service work in multiple
departments including operations, sales and customer service
• Recognized as Employee-of-the-Month, twice in two years for outstanding work based on customer and vendor feedback
Lidcombe College of IT, TAFE NSW, Lidcombe Certificate II in Information Technology Computer Networking, 2008-2009. Microsoft Certified IT Professional (MCITP) Enterprise Messaging Administrator on Exchange 2007 Enterprise Administrator on Windows Server 2008 Microsoft Certified Technology Specialist (MCTS) Microsoft Exchange Server 2007, Configuration Windows Server 2008 Network Infrastructure, Configuration Windows Server 2008 Applications Infrastructure, Configuration Windows Server 2008 Active Directory, Configuration Windows 7, Configuration
Year 10, Holy Child Sr. Sec. School (India)