Senior Spa Therapist
JUMEIRAH INTERNATIONAL
Total years of experience :18 years, 7 Months
(November 2012 - July 2020) Worked as a Spa Therapist with JUMEIRAH ZABEEL SARAY, DUBAI (July 2011 - October 2012)
Perform all kinds of massages, facials, waxing and tanning etc. Take in charge of monthly spa reports such as DIG, Spa Benchmarking, Backups, Spa Loader. Manage the weekly and monthly orders for the spa. Take in charge of monthly inventory and update the flow chart for the products received. Prepares all the treatments and retail commission for the staff. Update treatment and retail sales of the month. Monitoring emails and providing a secondary check system to ensure deadlines are met. Following hotel standards, hallmarks, policies, LQA standard and SOP to maintain hotel standard and achieve JD power score, KPI for department. Handling guest feedback and follow up. Organizing and executing the administration system for Spa Manager. Monitoring and controlling budget to achieve our target and preparing new promotion as per business needs. Ensuring all reports are submitted in a timely manner As per Jumeirah Quality management standard policies ensuring that all guest met timely, professionally manner. Attend to all guests inquiries promptly, professionally and courteously. Handling reception opening, closing shifts, preparing reports whenever required. Ensure to promote the treatments and retail products in the Hotel vicinity, sports events. Perform professional services according to standards with attention to detail and in a prompt timely manner. Attended management meeting related to update group details, revenue and promotions. Resolve complex issues and win guest loyalty and make them feel happy as well as friendly. Collecting more Sirius membership to achieve our target. Communicating and coordinating with all staff, managers for smooth operation. Handling pool retail shop and promote to increase product sale. Making sure to achieve sales and services targets. Make a maintenance report for any problems of the equipment and facility. Show courtesy to all guests, members and colleagues, at all times. Respect decisions and requests, made by Management. To carry out any of duty of reasonable request as and when required. Train the colleagues as per hotel standard.
Attend to all guests inquiries promptly, professionally and courteously. Handling Cabanas and guest complaints whenever required. Manage the weekly and monthly orders for inventory in the spa. Ensure to promote the treatments and retail products in the Hotel vicinity, sports events. Perform professional services according to standards with attention to detail and in a prompt timely manner.