Administrator Voice Networking Infrastructure
Wipro Infotech
Total years of experience :20 years, 1 Months
Key responsibility:
Managing Cisco BE7K, Cisco BE6K, CUC, UCCX and CUPS
Managing Cisco Tandberg Video Conference Infrastructure and Devices C20, C40, SX20, MXP 8000, MXP 6000 and MXP 1700
Designing and Managing MynaVoice (Cybertech) Voice Recording Systems
Key member for any video conferencing requirement like the Annual CEO Town Hall
Designing and Managing Recording solutions and Call Accounting solutions
Managing the BCP of Voice setup includes setting up the DR site
Liaise with Vendor for support and procurement of any new devices
Liaise with Service Providers for support and new requirements
Support for Avaya ACR & Quality Monitoring
Key Projects Handled:
Managed the all-round support for the Implementation of Cisco UCS BE7K CUCM Version 10 at Dubai to cater the UAE branches and offices of Mashreq. This project is currently work in progress @ 90%
Managed the complete rollout of Cisco Jabber for UAE & Bangalore users. I have managed the rollout for almost 120 mobiles and 340 laptop / desktop users in coordination with end user support team within the project timeline
Managed and upgraded the Cisco Call Manager from Version 4.1 to Version 10.0 at Bahrain in coordination with vendor and without any issues
Managed and implemented the Centralized MynaVoice (Cybertech) Voice Recording Systems
Managed and implemented the Centralized Call billing Application at Dubai
Day to Day support for the Avaya Contact Recorder & Quality Monitoring
Maintenance and support for the MynaVoice (Cybertech) Voice Recording
Provide L2/L3 support to Service Center trouble tickets
Key responsibility:
Maintenance and support for all Cisco voice devices which includes Call Managers, Unity, Unified Contact Center Express
Maintenance and support for Nortel voice devices which includes CS 1000E, Business Communication Manager, Call Pilot, Meridian Mail
Installation, Configuration and support for all MynaVoice (Cybertech) Voice Recording systems across Mashreq both in the UAE and in International branches. There are currently 25 MynaVoice Recording servers installed in the UAE and in International locations as well
Configuration and support for all Soft-ex Ringmaster Call Accounting software in UAE, Qatar and Bahrain
Managing backups and restore for Cisco voice devices, Cybertech voice recording systems and Soft-ex Ringmaster Call Accounting System
Monitoring and troubleshooting Mashreq Voice network in Nortel and Cisco
Support user requests by resolving tickets in HP Openview & HP Service Manager
Handling the day to day operation and Business As Usual requests with all Cisco, Nortel and Voice Recording devices
24X7 support for the entire Voice setup
Perform complete Preventive Maintenance services
Maintaining the Ringmaster and Proteus Call Accounting Software
Maintaining the Weekly and Monthly backup for all Voice Servers
Handling the Assets for the Voice Products
Coordinating with Vendors for Sales and Support related
Key responsibility:
Administer and maintain users Nortel Meridian Telephony features (New Extensions, Authorization Codes, Speed Dialing, Device Configuration, etc.) on the Meridian 1 Option 11 PABX
Administer and maintain Telephony Billing (Telecount) system. Complete reporting of the Telephone calls and faxes made by each staff
Administer and main Cybertech Voice Recording Systems across the Bank
Support for Cisco Call Manager and Cisco Unity
Administer and maintain users Meridian Voice Mails
Liaison with Etisalat for their Services (Direct Lines, Internet, ADSL, Mobiles, etc.)
Analyze and monitor telecommunication cost fluctuations in HO - PABX and Right Fax billing bank wide. Evaluate & implement various Technology Services Division (TSD) proposed solutions for Telecom cost control/reduction. Interact with Technology Division / Etisalat for bank wide telecommunication support
Administer and maintain database for Bank SIM Cards and manage the Mobile Credits given for the purchase of new mobile units
Inventory control for Meridian telephone sets and tract the asset transfers to update on the Oracle Financials
Administrative support to all units for shifting and day to day upkeep
Post Graduate Diploma in Computer Science
Diploma in Computer Applications
Main : English Language and Literature Second Language : Hindi Subsidiary : British History and Political Science