Account Manager
Bold International
مجموع سنوات الخبرة :11 years, 9 أشهر
Bold International, Dubai (February 2014 - Present) Account Manager
• Working closely with the Sales team to offer support and post sales care for customers and clients
• Working more directly with key clients to ensure the smooth running of day to day activities
• Planning ahead for promotional events, certainly around specific holiday times (Saudi holiday in March, mother's day and Ramadan)
• Liaising with the marketing department to focus on key promotional work for customers e.g. flyers, banners and display stands to ensure the correct artwork is produced, on time and correct quantities in full.
• Weekly meetings with the pricing department to ensure all product pricing is correct and up to date.
Tekdata Interconnections Limited, UK (April 2013 - January 2014) Account Manager
• Working within the Supply Chain Team and learning about the bespoke electrical harnesses and cables which are manufactured on site.
• Liaising with production and engineering so designs are done to specification and built within agreed time scales.
• Processing orders and ensuring scheduled deliveries are on time and per the agreed budget
• Meeting with customers to discuss current business and going through their expectations of the company to secure longevity business.
• Weekly meeting with the Operations Manager for actual and forecast sales and shipments
Phoenix Gas Services Ltd, UK (March 2012 - March 2013) Assistant Building Manager
• Representing the contractor for weekly progress meetings with clients
• Finalising valuations which covers the 'handover' of work; ensuring work is completed on time and to a deadline.
• Maintaining relationships with suppliers and customers; resulting quality is of a high standard; ensuring price objectives and delivery times are all met
• Complying with CDM regulations and ensuring all necessary paperwork is completed prior to starting any works
• Meeting with tenants and customers on a regular basis within a 'tenant liaison' role.
• Attending site daily to check on the progress and various trades of work
• Ensuring all jobs are billed correctly and completing a job reconciliation to identify net/gross profit
BGC Ltd, UK (January 2008 - March 2012) Programme Co-ordinator
• Reporting directly to the Operations Director and assisting all other Contract Managers
• Ensuring all materials are planned in advance of scheduled work
• Handling high value contracts up to £1 million including Peaks and Plains Housing Trust, Stafford and Rural Homes which incorporates heating, kitchens and disabled adaptations
• Negotiation of price agreements, specifications and delivery
• Compliance with both internal/external audits by key clients and certified bodies
NB Omission in job history between May 2007 - January 2008 due to travelling
Barclays Bank PLC (September 2002 - May 2007) Internal Accounts Assistant
• Processing internal transfers between customer accounts
• Excellent telephone manner required to deal with telephone customers and/or dealing with complaints