Receptionist cum Accountant
Maison De Joelle
Total years of experience :5 years, 4 Months
Duties and Responsibilities:
· Executed proper telephone procedures using appropriate customer service etiquette.
· Ensured customer satisfaction by communication and resolving customer complaints.
· Obtained clients information for registration, scheduled /cancelled appointments and made daily confirmation calls.
· Assisted with check-in and out of the clients, provided an elevated customer experience to clientele.
· Data entry completed daily along with filing client ticket information.
· Posted payments in the system, balanced and reconciled cash/visa card procedures.
· Deposited daily cash collections to the bank.
· Conducted inventory every month, preparing cost and ordering supplies for retail and professional use.
· Performed payrolls supporting 14 employees in the branch.
· Assisted Salon Manager with administrative tasks, took part in marketing activities designed to increase service sales.
· In charge of opening and closing shop and register while managing all employee's daily activities