Airline Flight Attendant
Wataniya Airways
Total des années d'expérience :11 years, 5 Mois
• Participate In preflight briefings & inflight responsibilities
• Aid the passengers in lifting & stowing carry -on luggage with the ability to increase luggage space by 15% through efficient stowing techniques.
• Ensure the adherence to EASA and company regulations and utilizing my training knowledge to diffuse any emergency situation from escalating.
• Serve meals and refreshments and provide exemplary customer service to satisfy and exceed customer’s expectations.
• Resolve any kind of In-Flight conflict in cooperation with the other team members.
• Respond during emergency situations by effectively implementing instructions from the flight deck and following required safety emergency procedures.
• Greatly contributed to saving of time and solve at least 50% of issues that may arise in the conference rooms through my team leading skills as I keenly double check all the requirements ahead of time and make proper handover for my Team.
• Regularly gained recognition and complimented for anticipating, meeting and exceeding the guest’s expectations hence increased the loyalty as well as satisfaction of our customers and attained a Spirit to Serve certificate.
• Successfully trained and guided new employees in the conference rooms on the job responsibilities
• Anticipated big events to ensure that everything went smooth as we received VIP Guests and voluntarily worked overtime in support of the Team to provide efficient service throughout the event.
• Suggested ways in which to improve presentation of service and professionality for the Royalty like use of hand gloves and creative ways of setting up the dining area