Compliance Analyst
Cigna International
Total years of experience :10 years, 0 Months
Planned and co-ordinate the operational activities as per local laws and regulations.
• Signed off the groups for renewals with complete Client level documents.
• Provided analytical compliance report to client Managers to facilitate Client meetings & renewals.
• Ensured the members and clients are compliant for smooth renewals.
• Outreached Client Managers, Brokers or the members for missing compliance details.
• Validated and updated of client information.
• Ensuring member Details on all policies as per DHA, HAAD rules & regulations for Insurance.
• Efficient Handling of customer queries & concerns received through emails & phone calls.
Awards & Achievements
* Ensured timely renewals of the groups by collecting the required documents on time.
* Actively reached out to the members and successfully collected 98% of the DHA and HAAD compliance information
Meet and greet visitors ensured they are signed in and inducted at the visa application centre.
• Accepted Canada, Australia and New Zealand Visa Applications on behalf of the Embassies.
• Handled external customer queries and complaints with regards to visa application for Canada, Australia, Newzealand.
• Performed Back Office Operations and Administrative duties.
• Answered courteously inbound calls.
• Responded to customer’s inquiries through web chats and emails.
• Knowledge in immigration procedure, transit visa and border regulations
Welcoming customers
• Delivered legendary customer service to all customers while maintaining a calm presence in a fast-paced, challenging environment
• Achieved high sales through suggestive selling, add-ons and high average checks by using the service steps of Connect, Discover and Respond
• Ensured enthusiastically satisfied customers - quick and efficient service, correct transactions, and courteous interaction
• Followed Starbucks operational policies and procedures, including those for cash handling, credit card transaction report, merchandising stock status report and the monthly sales reports.
Awards & Achievements
* Recognized for consistent top performance and breaking sales records.
Meeting and greeting clients and visitors to the office.
• Handled telephone and e-mail inquiries, supplying information as needed.
• Established positive client relationships by fielding initial calls from prospective clients with data entry and listing of activity logs
• Organized and maintained client files to ensure current information on prospective buyers
• Created high interest flyers to advertise available properties to prospective clients
• Effectively managed invoicing and outgoing payments
• Carried out necessary job functions utilizing Microsoft Word, Excel, and PowerPoint
• Arranged all travel arrangements and management meetings, took minutes, and distributed notes
• Shared responsibility for creating department budget and ensured distribution to team
• Handled customer complaints over the phone for all of his Managed Properties
• Performed administrative duties, utilizing legal terminology, procedures and documentation
Awards & Achievements
* Ensured that we received timely payment for the projects.
* Became a single point of contact in the team for East Africa
courses: Diploma in Front Office/Secretarial Operations_ Breldan Consultants and Computers