RUTH NJOGU

• Managed an online clothing business, handling end-to-end sales operations from product
sourcing to order fulfillment.
• Engaged customers through social media platforms, responding to inquiries, providing
product recommendations, and closing sales.
• Processed orders, tracked deliveries, and ensured timely resolution of customer
complaints and returns.
• Built a loyal customer base through consistent follow-ups, promotional offers, and
personalized service.

• Led customer engagement for premium electronics, catering to corporate clients and
high-value individual customers.
• Ensured a luxury retail experience by maintaining impeccable store presentation and
service standards.
• Trained sales teams on consultative selling techniques suitable for high-end and brand
conscious customers.
• Handled VIP customer concerns with professionalism, confidentiality, and solution-driven
service.
• Drove revenue growth through relationship-based selling and personalized product
demonstrations.

• Delivered front-desk services to high-profile and international guests, ensuring a
welcoming and polished experience.
• Managed reservations, inquiries, and guest requests with discretion and professionalism.
• Promoted hotel services and amenities to enhance guest satisfaction and revenue.
• Maintained a calm, courteous presence while handling guest concerns and special
requests.

• Promoted and sold mobile phones and accessories while providing detailed product
knowledge to customers.
• Identified customer needs and recommended suitable products to enhance sales
conversion.
• Maintained attractive product displays and ensured store cleanliness and organization.
• Assisted with stock management, including receiving and arranging new inventory.