Customer Service Agent
G4s - United Arab Emirates
Total des années d'expérience :0 years, 9 Mois
• My job consists of great customer service, controlling airport traffic, guiding the passengers properly, supplying correct information and doing wait time for all the security check points.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Ensured superior experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
• Provided passenger assistance at ticket counter and gate areas by checking tickets, checking baggage, and assigning seats.
• Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
• Verified identification and travel documents to efficiently board passengers for on- time departure.
• Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.