Office Manager
Sri Lanka Logistics and Freight Forwarders Association
Total des années d'expérience :15 years, 2 Mois
Provided Secretarial services to the Association by handling Executive Committee meetings and organising events on behalf of the Association and the Logistics industry.
Enterprise Impact:
• Played key role in setting up new performance management mechanism aimed at implementing standard grading system to evaluate staff performance
Key Profile:
• Collaborated with other functional/ department heads pertaining to implementation of HR initiatives, employee engagement and welfare schemes in respective departments aimed at enhancing employee satisfaction
• Involved in end to end management of recruitment process encompassing preparation of job description, advertising for job vacancies followed by recruitment and selection via assessments for permanent / probationary recruitment
• Conducted staff orientation programs to acquaint employees on conditions of service, salaries and other promotional opportunities
• Worked on performance evaluation of employees and provide productivity enhancement feedback. Organize training sessions for employees based on identified training needs and other operational requirements
• Maintained updated personal files of employees and other personnel/human resources information data bases
• Focused on counseling employees, resolved individual grievances, problems and difficulties
• Prepared career development/ succession plans for employees. Groomed/ mentored employees with leadership potential to take up future leadership roles in the organization
• Generated/ presented various status reports to the senior management and other stakeholders to enable effective decision making
Key Profile:
• Collaborated with department heads in collating/ evaluating job description for identifying suitable candidates; evaluating employee performance and organizing training sessions
• Designed/ posted recruitment advertisements, conducted preliminary interviews and short listed candidates
• Involved in processing of payroll and collaborating with the accounts department for maintaining updated payroll records based on employee attendance and overtime
• Updated records of new/ existing employees based on changes in employee personal details
• Ensured compliance to organizational policies and other statutory regulations pertaining to documentation/ archival of organizational records
Enterprise Impact:
• Rated high for reducing customer complaints logged to 90% and developing permanent solutions for standard complaints
Key Profile:
• Managed complaint and service quality initiatives for consumer banking
• Evaluated/ reengineered business processes for maintaining seamless operations
• Participated in internal audits and recommended steps to enhance service, productivity and revenue generation
Duties & Responsibilities:
• Customer Service Unit (4 months)
• Finance Department (4 months)
• Human Resource Department (4 months)
Accounting: C Business Studies: E Mathematics: E