Administrator
Tameside and Glossop NHS Foundation Trust
Total years of experience :15 years, 6 Months
Ensure that all clinics are allocated to Dietitians and Book appointments for Clinic patients and Home visit, send invite letters, chase referrals, log onto the system and book follow ups etc. Resolve conflicting appointment and arrange urgent appointments which arise on a day to day basis.
• Act as first point of contact for all enquiries using initiative. Liaise with external organisation e.g. GP practices and Nursing Homes as and when required
• Receive and process incoming and all outgoing mail and priorotise when required
• Order stationary as and when required.
• Provide audio typing support and also type letters from other clinicians according to their individual request
• Developing and maintaining admin systems, including electronic and physical filing systems and need to handle issues that are confidential and Understanding the need for confidentiality
• Take minutes for meeting
• Provide a confidential and comprehensive Secretarial service for all the Dietitians and have good interpersonal skills
• Computer literate, have experience in Microsoft Office Word, Excel, Publisher, Access and Powerpoint. I have the ability to manipulate data and provide information in appropriate format for use in reports, use of E-mail and internet
• Ability to work on own initiative and prioritise workload and to adapt effectively to changing priorities, also the ability to work alone and as part of a team
• Need to be sensitive and caring and I have good organisational skills and excellent telephone manner.
• Ability to demonstrates reliability, motivation and commitment
• Be Confident and willing to contribute to the department and have the ability to remain calm and objective and work well under pressure and be proactive
• Provide IT and other system support to team members and assist and help with any queries they have relating to administration and computer systems
• Provide Support to people in the building with the Ricoh printer, including setting people up to use it using passwords and first point of contact when there is any problems with the machine.
• Management of Administration make sure Company Policies and Compliance Procedures are in force and being adhered to. I was expected to oversee the day-to-day service issues of the ABC Centre, including responsibility for the inputting new referrals requiring choice and act as the main point of contact for the public, ensuring that we are highly customer focussed at all times.
• Handled all Patients, Local GP’s and practice staff, Dental Clinics, Hospitals and Northwest Ambulance Service, Acute and Community Trust managers and clinicians, Staff from other NHS commissioning organisations, Non- NHS service providers enquiries/referral requests relating to the provision of choice. This sometimes comprised of complex and sensitive information, I took responsibility as the initial point of contact for queries relating to choice, when necessary. Establish and maintain excellent working relationship with internal and external colleagues, including GP’s, Acute Trusts, and Independent Sector hospitals to ensure that the most current information is always communicated.
• Worked to agreed process and pathway maps and ensured that these wee adhered to. Provided a rapid and responsive telephone service for patient and general practice enquiries, dealing with any difficult and unusual issues as they arose. Ensured patient confidentiality is maintained at all times and fully comply with PCT policies, procedures and guidelines on confidentiality. Understood and communicated complex information to both the patient and other service users. Utilised a range of communication skills including interpreting skills when speaking to patients/families where they could be distraught, distressed or aggressive, using empathy, negotiation and motivational skills.
• Made judgements on complex enquiries, using a variety of tools in order to ensure a timely, evidence based conclusion which adheres to all guidelines, ensure any changes to national or local data have been taken in to account when choice is being offered and Ensuring information received from organisations regarding patient choice was validated and all information systems were updated.
• Good communication skills, written and verbal. I have the ability to overcome significant barriers with developed interpersonal skills when providing and receiving highly sensitive/highly contentious information in antagonistic or highly emotive environments
• Use sound judgement to resolve service issues/complex problem solving skills, Advanced keyboard skills - Audio Typing, Ability to work alone/unsupervised, Good organisational and planning skills, Ability to prioritise workload
• Organise and plan ahead for potential service changes. Contribute to plans and make suggestions about operational changes which could contribute to improvements in services.
• I have advanced keyboard skills to enable speed and accuracy and audio typing skills.
• handle communications with distressed and highly emotional patients in response to issues with lack of choice or refusal of prior approval.
• direct, support and enforce the ongoing implementation of organisational policies, leading to improvements in service delivery and explore and implement alternative methods of working, ensuring standardisation and always striving for best practice
• To manage the operation of the Choose & Book system in order to process, update and store information.
• Deal with constant interruptions and have the ability to prioritise and switch tasks frequently, as priority dictates, I was expected to deal with distressed, angry and emotional patients.
• To be responsible for the accurate input of all confidential data into computer systems and maintain confidentiality when dealing with sensitive material and information.
• Team Player, Flexible, Self Motivated, Assertive, Forward Thinking, Innovative and the ability to deal with sensitive situations, such as managing distressed patients or their relatives
Business Studies Grade B 1997 English Literature Grade B 1997 English Language Grade C 1997 Science (Dual Award) Grade double C C 1997 Technology Grade C 1997 German Grade C 1997 Mathematics Grade D 1997 Drama Grade D 1997