Head of Processes and Excellence
Saudi Authority for Intellectual Property
Total des années d'expérience :12 years, 6 Mois
• Planning and Defining scope of work for business requirements
• Working with stakeholders to gather requirements
• Identifying, investigating and analysing procedures, business processes and work practices
• Gather and use work data to help in Requirements analysis and refinement
• Performing requirements analysis
• Developing requirements and producing Business Requirement Documents (BRDs)
• Working as part of a cross-functional agile (SCRUM/Kanban) project teams ensuring high-quality delivery is at the heart of the delivery process from requirements definition to delivery
• Identify and evaluate inefficiencies
• Recommend optimal business practices, system functionality and behaviour
• Working with key stakeholders to enhance/implement solutions to meet the business needs
• Creating user and training documentation
• Conducting formal training classes
• acting as a central reference and information source, providing guidance and assistance in the system project decision making process.
• Improve efficiency of business processes and tasks.
• Provide a central point of contact between Customers and Requirements Capture.
• Setting standards for process documentation.
• Making maximum use of available resources in meeting requirements with existing constraints.
• Developing project plan by identifying the scope, resources, cost and timeline.
• Ensure all approved projects are scheduled and delivered according to business needs.
• Capture business requirements by using requirement gathering techniques with stakeholders.
• Report progress to customers and colleagues, to agreed standards.
• Ensure issues and risks are reported to customers and colleagues, as appropriate.
• Identifying, developing, reviewing and enhancing work practices, procedures and Business processes.
• Using real data to ensure accurate requirements analysis and refinement.
• Ensure the continuity of daily business operations by assist risks and propose optimal workarounds by make sure of implementing permanent solutions.
• Engage existing and new customers to establish clear and concise business requirements against a declared problem statement.
• Ensure that all projects are reported on, to agreed standards, on a weekly basis.
• Creating User manual and training materials.
• Performing training classes for new systems’ users.
• Conducting User Acceptance Test (UAT) sessions with stakeholders.
• Support solution delivery to ensure smooth run of go-live.
• Provision of advice and encouragement in the personal development of junior Business Analysts.
Requirement Management
• Define scope of work for business requirements
• Conduct and facilitate workshops with stakeholders
• Gather and Elicit Requirements
• Analyze problems and root causes that affect process performance
• Gather and use work data to help in Requirements analysis and refinement
• Translating and simplifying requirements
• Building Business Requirement Document (BRD)
Solution Development and Implementation
• Participate in choosing the best solution
• Work with key line of business executives to enhance/implement solutions to meet the business needs
• Working closely with developers to ensure the success of the project
• Manage UAT session with stakeholders
• Support the delivery of the solutions and ensure smooth run of go-live
• Ensure the continuity of daily business operations and assist risk, propose workarounds whenever is needed and make sure of implementing permanent solutions
• Represent project stakeholders with the developers (and vice versa) throughout the process
Working in analyzing the current work process in the whole organization and find ways to improve and develop it. Also, working as Business analysis and that by studying and analyzing new processes, software, tools and any improvement that the organization might need.
Process Documentation:
• Maintain Enterprise Process Architecture (EPA)
• Discover all As-Is processes across SAMA and locate them in Enterprise Process Architecture.
• Collect & analyze information about As-Is processes from stakeholders.
• Model As-Is process workflow & review it with stakeholders.
• Create As-Is process manual & review it with stakeholders.
• Publish As-Is process workflow & process manuals in Excellence Portal.
• Do A Quality Assurance check for every process before publishing it
• Analyze workforce to organizational units
• Models “as-is” and “to-be” business processes using EPC and BPMN2.0
• Conducts interviews with various business organizational units to gain insight on current state of processes.
Process Improvement:
• Conduct workshops with process stakeholders in order to improve the process using BPTrend Methodology
• Determine & schedule processes that are subject of improvement.
• Conduct workshops with all process stakeholders.
• Analyze process, list all problems & root causes of problems that affect process performance.
• Suggest solutions to eliminate all problem root causes.
• Redesign process according to findings & best practices.
• Update To-Be process workflow & process manuals in the Portal.
• Develops and maintains effective relationships with the client, management, and team members.
• Created and deployed KPIs to measure adoption rate of new process improvements.
• Identified opportunities for improvement in operational performance.
Process Performance Measurement:
• Define KPIs for To-Be processes.
• Receive & analyze process performance report sent by process owners.
• Monitor current & target process measures.
• Report process performance to top management.
Process Implementation:
• Redesign selected "to be" processes in line with SAMAnet, mainframe and any other interface.
• Ensure the conduct of user-acceptance "business-side" testing of the automated process, and coordinate with IT if required.
• Review reports on the overall performance of automated systems and seek continuous improvement
Process Improvement Team Leader
Quality Assurance and Knowledge Management:
• Establishing Quality Assurance and Knowledge Management Division
Managing the Business and control the business data and finance.
Information Technology with Major of Information System.
