Internal Consultant, Lean Change Lead
MASHREQ
Total years of experience :7 years, 4 Months
MASHREQ Egypt, Qatar, United Arab Emirates
Internal Consultant, Lean Change Lead March 2011 - June 2012
Leadership & Management Lean Operations Consulting Process Reengineering
§• In collaboration with McKinsey, drove the lean transformation across 23 branches in the Middle East
§• Redesigned key business process increasing sales capacity levels of 8% by threefold to 25%
§• Designed performance boards streamlining KPI reporting increasing transparency and employee engagement
§• Coached and mentored managers and team leaders driving the lean culture across the organization
§• Introduced flexible staffing model in branches enabling optimum utilization of idle time of tellers
§• Enhanced planning at branch and regional level improving resource utilization by 23%
Leadership & Management | Lean Operations | Consulting | Process Reengineering
- In collaboration with McKinsey, drove the lean transformation across 23 branches in the Middle East
- Redesigned key business process increasing sales capacity levels of 8% by threefold to 25%
- Designed performance boards streamlining KPI reporting increasing transparency and employee engagement
- Coached and mentored managers and team leaders driving the lean culture across the organization
- Introduced flexible staffing model in branches enabling optimum utilization of idle time of tellers
- Enhanced planning at branch and regional level improving resource utilization by 23%
MASHREQ India, United Arab Emirates
Enterprise Governance Manager August 2009 - February 2011
Change Management Project Management Business Continuity Communication
§• Reduced system downtime by 50% by establishing a change control board responsible for driving change and incident management procedures
§• Executed Mashreq's first business continuity test to minimize potential disruption in case of disaster
§• Increased levels of security and compliance through implementation of production server access control reducing
unrestricted access by 36%
Change Management | Project Management | Business Continuity | Communication
- Reduced system downtime by 50% by establishing a change control board responsible for driving change and incident management procedures
- Executed Mashreq’s first business continuity test to minimize potential disruption in case of disaster
- Increased levels of security and compliance through implementation of production server access control reducing unrestricted access by 36%
MASHREQ United Arab Emirates
Senior Quality Engineer November 2006 - August 2009
Business Analysis Audit & Control Quality Management Training
§• Established and managed organization wide service level agreements decreasing service waiting time by 25%
§• Designed and operationalized the balance score card creating a high level management dashboard
§• Trained project managers in EPM and project professional helping improve project execution efficiency
§• Established quality standards and automated processes through EPM streamlining the SDLC
Business Analysis | Audit & Control | Quality Management | Training
- Established and managed organization wide service level agreements decreasing service waiting time by 25%
- Designed and operationalized the balance score card creating a high level management dashboard
- Trained project managers in EPM and project professional helping improve project execution efficiency
- Established quality standards and automated processes through EPM streamlining the SDLC
CHALHOUB United Arab Emirates
Webmaster March 2005 - November 2006
Software Programming Problem solving Data Analysis & Integration
§• Built and deployed a portal solution accessible to all geographically dispersed offices
§• Designed automated workflow solutions reducing average turnaround time from 5 to 2 days
Software Programming | Problem solving | Data Analysis & Integration
- Built and deployed a portal solution accessible to all geographically dispersed offices
- Designed automated workflow solutions reducing average turnaround time from 5 to 2 days
CHINA EUROPE INTERNATIONAL BUSINESS SCHOOL China Master of Business Administration (MBA) July 2012 - February 2014 §• Merit Scholar §• President - Chair to CEIBS Student Ambassador program promoting CEIBS globally §• Vice President - CEIBS 'Being Globally Responsible Conference 2013'
Additional Information - Merit Scholar - President – Chair to CEIBS Student Ambassador program promoting CEIBS globally - Vice President – CEIBS ‘Being Globally Responsible Conference 2013’ Projects - Designed and executed a detailed educational program for a Chinese NGO - Created a management decision-making framework for a global life sciences company - Institutionalized a CSR campaign for a Chinese micro finance organization
Additional Information - Merit Scholar - President – Cultural Committee responsible for competitions and festivals