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Ryan Jerome Datu, Compliance Coordinator

Ryan Jerome Datu

Compliance Coordinator·Exypnox Inc.

Philippines

Bachelor's degree, Broadcast Communication

Work experience

Total years of experience: 13 years, 1 months

Compliance Coordinator

December 2021 - October 2023

Exypnox Inc.

Taguig, Philippines

December 2021 - October 2023

• Audited the partners interpreter profiles to ensure their compliance with Boostlingos contractual requirements.
• Submitted the compliance audit feedback to the partners on time.
• Conducted daily quality test calls to Boostlingos Professional Interpreter Network and recorded the results. It helped in identifying the trends and addressing the compliance issues.

Company industry:
Business Process Outsourcing (BPO)

Sales Development Representative

February 2019 - October 2019

ISupport Worldwide

Pasig City, Philippines

February 2019 - October 2019

• Prospected leads and offered METER Group services.
• Contacted clients via email and phone to promote and sell the products.

Company industry:
Business Process Outsourcing (BPO)

Leads Qualification Representative

June 2017 - July 2018

Teledirect Telecommerce Philippines

Pasig City, Philippines

June 2017 - July 2018

Filtered websites from the leads assigned per day and based their qualifications on Google standards.

Company industry:
Business Process Outsourcing (BPO)

Customer Service Representative

August 2016 - February 2017

Acquire Asia Pacific

Mandaluyong City, Philippines

August 2016 - February 2017

Assisted customers with their billing inquiries, setting up plans and add-on features, basic phone troubleshooting, payment processing, phone activations, and answering other account inquiries.

Company industry:
Call Centers & Customer Care Outsourcing

Sales and Technical Coordinator

January 2014 - July 2016

iFlick Photo Booth

Mandaluyong City, Philippines

January 2014 - July 2016

Assisted prospective customers inquiries about the photo booth packages and coordinated with the technical staff at the events venue.

Company industry:
Video & Film Production

Process Associate

April 2013 - January 2014

Cognizant Technology Solutions

Pasig City, Philippines

April 2013 - January 2014

Processed online orders of the customers; made outbound calls to clarify customers online orders and emailed customers as another way of transacting with them.

Company industry:
Business Process Outsourcing (BPO)

Sales and Technical Coordinator

October 2008 - April 2013

iFlick Photo Booth

Mandaluyong City, Philippines

October 2008 - April 2013

Assisted prospective customers inquiries about the photo booth packages and coordinated with the technical staff at the events venue.

Company industry:
Video & Film Production

Customer Service Representative

December 2007 - September 2008

Telus International Philippines

Taguig, Philippines

December 2007 - September 2008

Assisted customers with their billing inquiries, setting up plans and add-on features, basic phone troubleshooting, payment processing, phone activations, and answering other account inquiries.

Company industry:
Call Centers & Customer Care Outsourcing

Education

Polytechnic University of the Philippines

May 2022

May 2022

Bachelor's degree, Broadcast Communication

Philippines

Saint Louis University

January 2007

January 2007

Bachelor's degree, Communication Arts

Philippines

Skills

Communications
Expert
Communications
Expert
Communication Skills
Expert
Communication Skills
Expert
Customer Care
Expert
Customer Care
Expert
Customer Support
Expert
Customer Support
Expert
Customer Service
Expert
Customer Service
Expert
Customer Service
Expert
Customer Service
Expert
Billing
Expert
Billing
Expert
Troubleshooting
Intermediate
Troubleshooting
Intermediate
Communication Skills
Expert
Communication Skills
Expert
Customer Relationship Management Tool
Intermediate
Customer Relationship Management Tool
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Call Center
Expert
Call Center
Expert
Phone Etiquette
Expert
Phone Etiquette
Expert
Rapport Building
Expert
Rapport Building
Expert
Written Communication
Expert
Written Communication
Expert
Multitasking
Expert
Multitasking
Expert
Critical Thinking
Expert
Critical Thinking
Expert
Time Management
Expert
Time Management
Expert
Customer Care
Expert
Customer Care
Expert
Call
Expert
Call
Expert
Data Entry
Expert
Data Entry
Expert

Languages

English
Expert

Hobbies

  • web browsing, photography, current events, traveling