KAFD Development & Management Company
KAFD Development & Management Company
Total years of experience :22 years, 8 Months
• Windows servers and infrastructure (including AD, Group Policy, DHCP, DNS, IIS, TCP/IP, security patching, performance monitoring and management)
• Performed daily monitoring, maintenance and backup of Windows Servers, Exchange Server, Oracle applications and Database backup.
• Provides systems administration management and support for software and platforms internal to Company or hosted by vendors. Engages vendors to resolve issues, critical or otherwise, with hardware or software platforms.
• Provides 24/7 support of critical systems and on-call support that may require travel. Other duties as assigned.
• Develops and maintains SOP's and documentation for all systems and processes. Under general supervision, implements information security policies and procedures for the organization.
• Provide day to day administration of Windows Servers and application provides assistance and support to Company's Managed Services Provider as it pertains to Windows Active Directory and Group Policy administration.
• Perform system configurations, software installations, updates, and upgrades to Windows servers, Windows application and print Servers and other infrastructure systems.
• Monitor system performance/availability and take appropriate proactive steps to maximize uptime. Monitor system security and take appropriate steps to resolve security breaches and prevent future attacks.
• Work with various IT teams to develop hardware and software specifications for new and upgraded systems. Designs, installs, configures, maintains and performs system integration testing of PC/server operating systems.
• Migrated more than 1500 users from Exchange 2007 to Exchange 2013.
• Administer and manage Active Directory domains and Microsoft Exchange Servers 2007 and 2013.
• Support and manage over 85 Windows 2008 and 2012 Servers and virtual servers in Hyper V and VMWare ESXi.
• Manage Trend Micro - InterScan Messaging Security Virtual Appliance for email security and Symantec Antivirus for Server and Client.
• Identify and correct or advise on operational issues in client and server computer systems.
• Manage HP 3par and HP 6000 EVA storage solution.
• Ensures the continuing operation and optimization of the servers, backup devices, operating systems, email, printing, Windows update, virus protection, etc.
• Setups and maintains physical & virtual environments for Windows Servers, Linux Servers and test servers.
• Continually reviews processes and procedures to ensure constant improvements in service performance and makes recommendations to IT Manager and IT Director.
• Troubleshoots and provides accurate, creative solutions to technical problems on server’s platforms while ensuring minimum down time & user satisfaction.
• Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.
• Establishes system specifications by conferring with users; analyzing workflow, access, information and security requirements; designing system infrastructure, planning and executing the selection, installation, configuration, and testing of PC and server hardware, software and operating system, defining system and operational policies and procedures.
• Monitors all servers for issues that could be future problems like low hard disk space, Event Viewer errors/warnings and processor utilization.
• Ensures and monitors the execution of a periodic servers hardware preventive maintenance plan.
• Provides Tier 2 and 3, E-Mail technical support, analysis, development, implementation, administration, and maintenance to more than 250 branches and 1500 users across the kingdom.
• Perform configuration and define parameters for installation and testing of LAN/WAN, CISCO routers, switches, and other related networking equipment.
• Ensure the integrity and security of enterprise data on servers, computers, and databases in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
• Tier III System, Infrastructure and security support for 9 companies under Thimar Al Arabiya
• Manages Firewall and perform Penetration Testing for company compliance.
• Consultant in our sister companies (Dar Al Arkan, AlKhair Capital, Bank Alkhair, Arrow Investment and others)
• Perform cross-domain migration for AD and Exchange Server.
• VMware ESXi servers administration for Oracle Linux - RedHat / Windows 2003, 2008, 2012, 2016/ Cisco Unified Computing System)
• Configured and Manage Microsoft Exchange 2016, 2013 and Office 365 and Workspace Email for multiple Domains.
• Manage 75 Domains and DNS.
• Configuring, Managing and Monitoring of including AD, Group Policy, DHCP, DNS, IIS, TCP/IP, security patching.
• Manage Microsoft Volume Licensing, Cisco Smartnet, Firewall and etc.
• Enterprise Storage management, EMC San Storage, Nutanix, VxRail and Data Domain for backup.
• Perform and Maintain backup and disaster recovery effectiveness (Veritas, Veeam, Netbackup and EMC Networker) for Windows Servers Windows Servers, Exchange Server, SQL Servers, Oracle applications and Database backup.
• Manage and Maintain backup and disaster recovery effectiveness
• Perform Yearly Security, Vulnerability Assessment and Penetration Testing in Head Office and companies under Thimar Al Arabiya.
• Configures and manages Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
• Optimizes system operations and resources utilization, and performs system capacity analysis and planning.
• Provides support for implementation, troubleshooting, and maintenance of IT systems.
• Manage clients Hardware system performance and utilization thru SCOM (System Center Operation Manager)
• Manage clients in deploying and updating operating systems and software’s thru SCCM (System Center Configuration Manager)
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers and work stations in support of SCCM
• Administering and deploying Firewalls and UTM’s (Cisco ASA 5510, Cisco Pix, Fortinet UTMs)
• Installation and configuration of proxy device (Blucoat Proxy), Load Balancer
• Creating and configuring VPN tunnels thru SSL and IPSEC
• Manage Cisco Unified Computing System (UCS Server) with the following virtual machines /applications Prime Collaboration Provisioning, Cisco Unified Configuration Manager (Publisher and Subscriber), Cisco Unity Connection (Publisher and Subscriber), IM & Presence, Expressway Core, Expressway Edge.
• Configuration and managing of Cisco Wireless Controller with Failover for Cisco Access points.
• Configure and Manage Symantec Messaging Gateway appliance for email security and productivity infrastructure with effective and accurate real-time antispam and antimalware protection, targeted attack protection, advanced content filtering, data loss prevention, and email encryption.
• Analyzing and implementing complex firewall rules on Fortigate security devices. Demonstrated ability to analyze network traffic flows to reverse-engineer the required firewall ports and rules to allow secure access of applications.
• Project Team Lead for Large scale system/hardware upgrades/ Data Center.
• Evaluating current operating procedures and provide improvement recommendations.
• Implementing corrective action processes for addressing problems detected in the operational baseline in compliance with the IT Security Policies.
• Provide computer technical support in person, remotely, via telephone, or via email to all Domain Users in head office and branch offices located in Riyadh for maintenance, installation and configuration of network and workstations hardware and software.
• Provided Technical Support for 600+ users, 200+ Trainer Podium and 1100+ laboratory computers for students at main office and branch office in Riyadh.
• Supported hardware, software and network issues running Windows (32 bit or 64 bit) XP, Vista, 7, Server 2003 and 2008.
• Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency for daily operations.
• Benchmarking new computer systems to determine the speed, efficiency and reliability for daily operation and user needs.
• Consultant on purchasing computer peripherals and equipments.
• Installing, configuring and troubleshooting of local/network printers for users.
• Creating and deploying Image file of computer systems for user machine and laboratory (student) machine.
• Responsible for the planning, configuration and deployment of all new desktop systems.
• Recommends, prepares, tests, documents and maintains installation procedures and software and configuration images.
• Assist with special projects as required including evaluating, testing, recommending and implementing new technologies.
• Installing, managing and configuring Cisco Switches for VLAN’s.
• Established and administered network physical layer including Cisco routers, switches, gateways, servers, NICs and cabling.
• Identified current and future software issues. Resolved conflicts by researching product capabilities.
• Install and configure XP mode on Windows 7.
• Deploy, manage and configure Windows Steady State for student machines.
• Provide on-site technical support.
• Performing periodic preventative maintenance on clients Computer Shop or Internet Café servers and workstations.
• Respond to client's technical issues received by phone and email.
• Assessed customer needs and recommended appropriate products or solutions. Focused on providing time and money saving solutions for clients.
• Manage, maintain and support more than 150 computers within the city.
• Installation of Networks Using: Switches, Network Cards, Routers, Hubs, Cables, Patch Cables, Setting up printers on networks
• Diagnose and repair/replace faulty computer hardware in both desktop computers and laptops.
• System Repair and Troubleshooting: Diagnosed and repaired computers component and software level, establishing alternative repair procedures to meet customer needs.
• Build new mid-range or high performance computers for gaming, desktop publishing and video editing.
• Assessed customer needs and recommended appropriate products or solutions. Focused on providing time and money saving solutions for customers.
• Installation of Network Using: Switches, Network Cards, Routers, Hubs, Cables, Patch Cables, Setting up printers on networks.
• Manage and maintain 60+ Workstation daily.
• Desktop Publishing using Corel Draw and Adobe Page Maker; Data/File/Record Encoder using MS Excel, MS Word and presentation design using MS PowerPoint.
• Training students who rendered their On-the-Job training in repairing, upgrading, installing systems and computer maintenance.
• Monitor the time-in and time-out of the customers.
• Troubleshoot and resolve Desktop and Laptop problems.
• Build and upgrade systems; install software's and perform general maintenance for server and workstations.
• Installation of Networks Using: Switches, Network Cards, Routers, Hubs, Cables, Patch Cables, Setting up printers on networks.
• Manage and maintain 40+ Workstation Computers daily.
• Installation of Network Using: Switches, Network Cards, Routers, Hubs, Cables, Patch Cables, Setting up printers on networks.
• Desktop Publishing using Corel Draw and Adobe Page Maker; Data/File/Record Encoder using MS Excel, MS Word and presentation design using MS PowerPoint.
• Creating webpage using HTML, MS FrontPage and Swishmax.
• Tutorial for Microsoft Office, Microsoft Windows 98, 2000, and XP.
• Increase sales by making promotions on computer rentals, printing and desktop publishing (invitation card for baptism, wedding, birthdays, seminars, etc.)
• Monitor the time-in and time-out of the customers.
• Installed, diagnosed, repaired, and upgraded computer systems and software’s.
• Built custom PCs with latest generation technology.
• Identify and troubleshoot malfunctioning hardware and software
• Assist with software program updates and deployment
• Installed and configured various peripherals: scanners, modems, printers, SCSI devices, hubs and switches, and digital imaging devices.
• Data/File/Record Encoder using MS Excel and MS Word.
• Workstation computers are check every day to make sure that everything is in good running condition.