Senior System Engineer
Global Aerospace Logistics
Total des années d'expérience :23 years, 2 Mois
STRATEGY & PLANNING
• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
ACQUISITION & DEPLOYMENT
• Design and deploy new applications and enhancements to existing applications, software, and operating systems.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
OPERATIONAL MANAGEMENT
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
• Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Ensure compatibility and interoperability of in-house computing systems.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Provide orientation and training to end users for all modified and new systems
Team Lead for Desktop Support ‐ Managed Users enterprise systems and Remote User support including
Laptops and Desktops, network and locally attached Printers, Mobile devices, and cameras.
• Lead and deliver projects related to end client services for new and existing business requirements
• Design and deploy new server farms.
• Build, deploy, and administer virtual servers.
• Manage and deploy system patches.
• Plan, implement and troubleshoot upgrade of Networker servers and over clients.
• Monitor System Performance for newly built servers and tune systems for optimal production.
• Perform system hardware and software inventories of production servers.
• Coordinate in administering Windows NT/2008 / 2008 R2 servers in a distributed enterprise environment using standard Microsoft tools.
• Monitor server hardware, performance, and uptime and respond to outages promptly related to end client services.
• Document server builds, server outages, and backup failures.
• Planned, Built, Tested, and Monitored Windows servers.
• Project Documentation of both Applications and Systems configuration.
• Create User How‐To Documentation for Applications and End User training as well.
• Manage Enterprise Applications like, Schlumberger Petrel, Halliburton Land Mark Open Wells Primavera P6.
• Experience with HP and Dell Intel servers, VMware and Citrix server systems. HP and Dell blade systems testing for future expansion.
• Participated in Change Management process representing the Support team.
• Support documenting customer problem information, recommendations, and resolution in a clear and concise manner.
• Take ownership of customer issues escalated from Help Desk Level 1 and 2 support teams.
• Perform problem analysis and isolated problems of a complex level of difficulty with hardware and software.
• Experience with Active Directory, MS Office suite proficient, can utilize Visio as well.
• Visual Basic, Windows Host and MFCOM Scripting.
• Data Administration backup and recovery.
Service, Maintenance, and Support
• Work independently to support over servers providing In‐Room Connection services.
• Maintain DNS, DHCP, FTP and proprietary services for all staff clients.
• Ensure secure operation of all servers and services though the use of security and encryption tools such as SSH, SSL, IPSec and through extensive staff training and documentation.
• Provide Overall Systems support for all office workstations and servers.
• Monitor system logs and activity on all servers.
• Administrate, verify, and restore from backups.
• Replace defective hardware on clients and servers as necessary.
• Install new LAN WAN and WLAN connections
• Monitor the network to avoid any network failure
• Maintain integrity of staff accounts and data on the office file server. Perform recovery when possible.
• Perform maintenance on staff accounts, add, remove, and modify accounts as necessary.
• Manage security features to protect confidential information while allowing appropriate access.
• Research new technologies and present recommendations and justifications on major hardware and software purchases.
• Develop and test new servers and services and patching existing source code.
• Attend and actively participate in weekly team meetings.
• Write project proposals, design documents and extensive documentation.
• Log and report via email all changes to system software and configurations.
• Attend different events, exhibitions and seminars pertaining to Information Technology Development
• Update and check Corporate Time regularly.
• Ensure that status is updated for all client requests.
• Update equipment inventory for tracking purposes.
Monitored and maintained severs utilizing a variety of tools.
• Managed user accounts, exchange accounts, distribution groups, account policies, out's, in Active Directory.
• Maintained Windows 2003 and Exchange 2003 Active Directory.
• Trained/Supported end‐users with application related issues, which included VPN, AutoDesk, FileMaker, network related issues, etc.
• Installed, maintained and setup network printers.
• Maintained current software patches on all systems utilizing patch link.
• Maintained and document all incoming tickets and resolve within SLA.
Work with a team of four (4) Engineers. Main job is to support user requirements ranging from hardware to software.
• Coordinate job requests and provide work directions. This involves communicating with different group or units and making sure that problems and schedules are clear, equipment’s and materials are ready when and where they are needed.
• Plan and formulate ways to react and execute solutions. Once a problem arises, a plan must be laid down showing the best possible result with minimum response time.
• Making sure that corporate standards like hardware upgrades, software updates and solutions are being properly conveyed and coordinated to different Local Liaison Officers (LLO).
• Test and evaluate the effectiveness and efficiency of current standards and procedures versus new methods and trends in the industry.
• Assist in planning the technical migration plan and life cycle management process of the network.
• Inspect and evaluate different components of a Local Area Network (LAN) to Wide Area Network (WAN) within a token ring topology using Transfer Control Protocol / Internet Protocol (TCP/IP) under Windows NT
environment.
• Install, configure and test client workstation components and peripherals such as network interface card (NIC), internal/external modems, small computer systems interface (SCSI) cards, video and MPEG cards, digital video drive (DVD) cards, internal/external CD ROM drives, Iomega ZIP drives, portable drives/flat bed scanners and all type of printers.
• Setup and configure company standard software’s. These include operation and maintenance on the latest versions of various software packages.
• Computer Asset Management System (Sanyo Seiki Mainframe) inventory update, transfer request, report generation etc.
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