IT Support Engineer/App Developer
Eton Institute
Total years of experience :18 years, 4 Months
· Maintaining computer servers including troubleshooting on network integrity
· Providing functional and technical support, troubleshooting and diagnosing
hardware and software problems, including desktop, laptop, LAN, and remote
systems.
· Manage user accounts, permissions and emails
· Document issues and resolution via ticketing system.
· Manages all system backups and restore protocol
· Analyze and plan for hardware and software upgrades
· Providing support for Windows and Macintosh
· Assistance with training of staff and compiling procedural documentation.
· Configuration and testing of any new hardware and software.
· Quickly responding to customer enquiries and concerns.
· Setting up new users' accounts and profiles and dealing with password
issues.
· Supports the IT manager in maintaining the computer servers including troubleshooting on network integrity
· Provides technical support to users including hardware and software troubleshooting
· Limits user’s access and maintains server security
· Created and maintains the company’s iOS applications
· Maintains content on the company’s website (Joomla and WordPress) along with its corresponding microsites
· Creates Newsletters and the company’s mailers
· Search Engine Optimization
· Create and setup company e-mails
· Maintains company’s CRM database
Maintains office hardware and network integrity
Provides technical support to users including hardware and software troubleshooting
Build and updates the contents of the website
Ensures e-mails are backed up in a timely manner
Takes various images for use in the company’s brochure and other publications and ads
General graphic designing
Prepares multimedia content for presentation
Prepares monthly inventory and sales report
Designs artwork for use in magazine and other signages
General hardware and software troubleshooting
Sales responsibilities
To Train and Educate students with the latest and comprehensive Information technology education
Prepares daily lesson plans, short quizzes and major exams
Faculty instructor tasked to teach web and graphic design including programming
Prepares grading sheets and class cards.
Gives hands-on projects to students to enhance computer literacy
To Check and ensure Software's being exported by the company